VIVE Collision of Thomaston

I took my Audi A6 there for a minor front fender repair, they cut off my fender in stead of unbolting it which was definitely not necessary , when i told them the cost of repair was to high i would live with the small dent , they wanted to charge me for a whole new fender. I asked who would pay for the new fender they wanted me to pay 100% . When i said that was unexceptable because it was there fault for cutting it off making it impossible to reinstall. They wanted me to sign a waiver relieving them of any responsibility of the work done on my vehicle while there for an estimate. I refused to sign the waiver contract, because I wanted to keep my right to make a claim against them for the damage they did to my fender. I showed up to Pay My Bill and collect my car, even though they refuse to put it back together. they kept my car hostage until I was willing to sign the waiver for well over three months. They would not give me my vehicle back until I signed a waiver to hold them harmless for any damage. They may have caused my vehicle while it was in their care even though I was willing to pay my bill in full and take my car the way it was, not even reassembled. The manager at this facility was not easy to work with. I would strongly recommend you seek another facility to have work done on your vehicle. They made no attempt to rectify the situation or to compensate me in anyway for the damage they did to my vehicle while it was in their possession Over a very very bad experience, and I have heard several other nightmare stories about this location since my bad experience
Mar 29th, 2024

So nice clean but the person ho clend the car accidently left a mark
Mar 3rd, 2024

Oct 22nd, 2023

Great work and such nice people. Thanks Gravel's.
Jul 1st, 2023

They did a good job on my car
May 11th, 2023