R.P. Bell Collision - POC Collision

One of the best customer service experiences Ive had. Thank you to the management, coordinator, estimator and techs for helping me to resolve my issue-and getting me a short-term fix before I can get in for the big repair. Words will not do justice to how positive my experience has been this far!
Apr 7th, 2024

Terrible experience. Shameful customer service. If you cherish your car, then steer far away from this shop. They washed my truck twice, a pre wash and a post wash and removed my tonneau cover, which isn't the issue. The problem is they cause almost $3000 in damages and repairs by scrubbing salt, sand, and road debrisinto my paint .They put thousands of scratches on every panel of my clearcoat finish and my black trim pieces around my wheel wells and wrecked the weather stripping on my tonneau cover when they reinstalled it.When I received my truck back it was still really dirty. How do you clean a car twice and it's still got dirt all over it?? When I spoke to Liza she treated me and my complaint as a joke and couldn't even be bothered to actually try and look at the damages she just stood back and listened to my complaint while laughing and then apologizes for laughing but obviously didn't take it seriously at all. I dont think i even got an apology. They were also defensive when talking in person and evasive not responding to my email asking what they were gonna do to fix it for 5 days. I believe they weren't going to respond until I sent another email. only to respond that they were only going to do a 1 step paint correction, not addressing my trim pieces or the 2 1/2 ft scratch they left on my passenger side doors. They treated my brand new truck like a ten year old work truck which it wasn't. It is my pride and joy and I worked super hard to get it and still owe $20000
Mar 27th, 2024

Very friendly and courteous. They have a reputation for excellence in the auto body repair business in the Saco, Biddeford and Old Orchard Maine area. You can't go wrong with Bell.
Feb 17th, 2024

You can't even tell it was damaged! I'm thrilled with how my Escalade came out. Jake and Liza were especially helpful and made the process much less stressful.
Dec 31st, 2023

I've had to bring my vehicles here a few times this past year. They do great work.
Dec 13th, 2023