Sleep Number

I have a sleep number bed about 10 years old. I have been told by a couple sales people... The beds will last a long time. Someone has had one for 25 years. It's great. Except the remote is broken I spoke with a sales person who referred me to customer service. Customer service took my $60 and "ordered" me new one more than a month ago. Nothing. Tried to call customer service twice. One was a 2 hour wait so press one and will call back. Nothing. Call again. "Our system is down. Will call you back. ." Nothing. Went to store. Salesman sent a n email to multi store manager. "Will take a couple hours. Will call you back. I promise."Nothing. They love to sell but then the service is HORRIBLE. I guess I triple dog dare someone to call me After posting this review, I got a call with promises. Again ... Nothing. Customer service is non existent. Spend your money elsewhere.
Mar 14th, 2023

The salesman was very nice and seemed knowledgeable. My bed was to be delivered on Saturday September 10 between 3-6. I received a call at 9AM saying my bed will be delivered on time. At 4PM I received a text saying my delivery will be delayed until September 21. No one offered any further assistance on how they could make this right. After reading other reviews the delivery process seems to be a problem. So I just canceled the entire order.
Oct 29th, 2022

This is a third time I am buying air mattress from them, in last 20 years, and recommend that to all my friends
Oct 16th, 2022

Jun 4th, 2022

Store staff was ok except they failed to mention that if you order a bed you have a good chance of not receiving it or if you do receive it it could be several months after you order. They will cancle ur delivery multiple times without telling you and give excuses and just push you to the back of the line like you don't matter .
Feb 24th, 2022