OnPoint Community Credit Union

Jan 26th, 2022

staff is always extremely helpful!!!!! and very very nice and accommodating
Oct 5th, 2021

Absolutely LOVE this branch and team! Anytime I EVER have a question/inquiry/issue with or about something to do with my accounts, this team is always ON IT! I never have to worry about anything with my membership because I know this branch will always have my back and fix whatever I might need help with. I want to give an extra special shout-out and thank you to branch manager, Hannah, over there. She has been the one from the very beginning who has always had our best interest at heart and it shows with every interaction we have with her. We are a small business and OnPoint has opened and maintained all of our business accounts and services from the very start, and I give a lot of that credit to the customer service we have received from Hannah herself. She has always exceeded our expectations and given us world-class service on even the smallest of transactions. Thank you Hannah, you truly make my life as a consumer and small business owner EXTREMELY easy! You are truly appreciated! Thank you entire Hollywood team for being so epically amazing at what you all do! 10/10 recommend this branch for all your consumer and business banking needs! (Photos are of the Hollywood team in some of our custom tie dye tees! I told you they were supportive! Look how good they all look!) Sincerely, One satisfied customer, KateLynn Robinson SheMakesShirts
Mar 12th, 2022

We LOVE this branch. The staff is extremely knowledgeable and helpful. SO glad we switched to OnPoint for our Business Banking Accts. Seriously, these folks go above and beyond to just make things easy. My only regret is that I didn't switch to OnPoint years ago. But even for a Credit Union ( which are known for being personable and helpful to small business ) this branch in particular has a wonderful group of people working there. We've had nothing but exceptional service and care. Its stunning how much easier and more small business friendly OnPoint is than Chase. (I only bring up the "c" word because for a while I labored under the delusion that having a business banking relationship with a 'big' bank ( ie Chase) would be an advantage, in that they would have my back if I needed it. But actually, no. We found that even after having an established history with Chase, we still ran into issues that ranged from merely inconvenient to downright infuriating. I'm not saying this to dis Chase... the people at the branch always tried to help but their hands were tied by toxic Big Bank policies that are unnessarily unfriendly toward their customers. Long story short: OnPoint was able to help me from the very first day of opening my account with banking issues that Chase couldn't / wouldn't help me with, despite the fact that I have a ten year business banking relationship with them. The 'relationship' I thought I had had no bearing. Meanwhile I have been paying banking fees to Chase for non-service and Onpoint is free! TL;dr: I'm just saying: if like me, you are a business owner and you are putting off opening an acct at a credit union because you thought having a 'big' bank for your small business was somehow better. DO take my advice and get outta that dysfunctional bank dynamic, and start enjoying a REAL banking relationship with the very helpful OnPoint Credit Union ( and if you're near the Hollywood neighborhood, I especially recommend opening your acct at this branch.)
Jan 22nd, 2022