Greg Owens: Allstate Insurance

Very knowledgeable, updated our policy very quickly!
Nov 13th, 2021

Maria-Renee Gonzales was God-sent. I was switching Homeowners Insurance and wasn't looking forward to the process. Maria was patient, professional and guided me step by step through the process over a five day period. She called on the appointed times and was such a delight to talk to. Thank you Maria-Renee for all your hardwork and dedication.
Nov 11th, 2021

As a driver who bought their first car and needed advice on what best to get if I am not a daily commuter, I was sold the Milewise policy and completely mislead from the start: from the agent who pitched the policy to me at the beginning, to all the agents thereafter who advised me on the many discrepancies that occurred. My premium was comparable but slightly lower than traditional insurance, but no one communicated that it meant it applied only if you didn't drive at all. What kind of policy is that and why would anyone buy that? I was disappointed every time I called for help or advice, there was never a straightforward answer ever given and I never felt like I was dealing with a knowledgeable agent. In the end, I was charged double my premium and what any traditional policy would have cost. I would not recommend dealing with Allstate or this office.
Oct 11th, 2021

I'm not very happy with the customer service at Allstate. I've been a client of Allstate for years and the times I've needed to connect with someone directly to change information on my account or inquire about my plan I cannot get a hold of my rep or anyone else. I'm considering leaving Allstate and switching to another insurance company with better customer service.
Jul 4th, 2021

Marie Renee Gonzalez, from Allstate, was very professional and patient when I was a potential customer looking for new insurance. Once I signed the contract she did not do what we spoke about (delay the start of my insurance until May 6). Instead my payment was paid in full 3 days later and my current insurance company was notified. She never returns my voicemail or email. So frustrating this makes me want to cancel and go with another company.
Apr 22nd, 2021