Residence Inn by Marriott Phoenix NW/Surprise

I recently went on a cross-country road trip and stayed in all Marriott brand hotels. This was BY FAR the best hotel experience of the entire trip. If you want clean, you got it here. All of the common areas and most importantly, the room, exceeded expectations! I actually felt comfortable to walk around the hotel room in bare feet. The room had a full-sized refrigerator and freezer w/an ice maker. There was a large kitchen sink and dishwasher. The appliances all seemed new and were in excellent working order. The layout of the room was like an apartment. The shower had superior water pressure. It was so good that we're still talking about it now that we're back home. Each staff member we encountered went out of their way to make us feel welcome. This included running into housekeeping staff in the elevator. We used the laundry facility on site. There were four washers and four dryers in the laundry room. We were able to get a roll of quarters from the front desk to use in the machines. If I remember correctly, the washers were $2/load and the dryers were a little less than that. The laundry room itself and the washers/dryers were all immaculately clean. There's a little convenience area near the front desk where you can buy snacks, drinks, wine, etc. The lobby area is quite large with lots of seating if you want to hang out and watch TV or play a board game outside of your room. There's also a grill and seating on the patio with plenty of heaters for chilly nights. The hotel does offer a free breakfast, but we didn't get a chance to check it out. If the quality is anything like the rest of our stay, I'm sure it's above par. I wish all Marriott hotels would bide by the bar they've set at this Residence Inn. I will go out of my way to stay here if/when I'm close to the area again. Shoutout to the front desk ladies that gave phenomenal customer service. I think one was named Chantal (this is from memory on reading her name tag over a week ago) and I didn't catch the other name - I just know she worked the evening shift on new year's eve. The two of them were awesome!
Feb 5th, 2024

Travis has a great staff and a beautiful property. When we are in Arizona, needing a hotel and surprise, we will definitely be here again, thank you. Staff for a great visit.
Jan 31st, 2024

Excellent service, continental breakfast was well done, and there was a mistake on their part during booking that they fixed. They upgraded the room for free as well. Highly recommend it for location and service. Walkability: Very close to a walking park and walking friendly city infrastructure made it seemless.
Jan 24th, 2024

A good place to stay, though the breakfast isnt outstanding. I recommend buying groceries if you plan on an extended stay. They do have a well-equipped kitchen.
Jan 13th, 2024

Dec 27th, 2023