VCA Animal Specialty Group

"I visited a while ago with my dog, who was having difficulty breathing. Despite visiting two veterinary clinics at night, no one could treat him. However, when I called VCA, they welcomed us with open arms and treated us like family. The staff were amiable, and I am extremely grateful for all their help."
Mar 28th, 2024

Never go here. They waste your time. Lie to you. Incompetent reception, they said come in for the ultrasound, drove 1 hour to get an ultrasound for my sick cat. I checked in saying were here for our ultrasound appointment. Yes yes have a seat they say. They take my cat to the back, After wasting 2 hours of our time they tell us they dont have an ultrasound available and that we would have to come on Monday. Please go to Laaser animal specialists, they are so amazing. Dont waste your money or time at this vet clinic- BIG SCAM.
Mar 25th, 2024

Mar 22nd, 2024

I took my dog to VCA on 2/12/24 for major de-gloving injury. It was bad, very bad. I was advised against VCA by many people on NexDoor and other social media platforms. However, I had to go there because they were the closest and our vet sent us there. The primary vet even called ahead of time advising them of the injury and his observations, telling them that they needed to clip all dead skin. VCA not only did a poor job on my dog's hind leg, they charged me arm and leg for simply washing the large wound, putting a bandage on it, and sending me home with Gabapentin for pain (which is unheard of) and antibiotics. All of this at a cost of $723. They sent us home to follow up for re-bandaging with primary. This was the 1st installment of a large sum I would incur later as a result of VCA's incomplete job. Despite the fact that primary called VCA ahead of time and shared his observations, VCA vet still left a loose dead skin on the dog, skin that must have been removed and not patched back. VCA vet did explain to me that she would be clipping all dead skin and that would leave a scar. I agreed, I had no choice. Nevertheless, she still left dead skin alleging that she thought it may heal back (what a nonsense). This incomplete and below average procedure cost me another $700 to get it redone by my primary vet, and thousands for follow up visits. Our primary vet didn't do this procedure the first time because he thought VCA was more equipped in handling such major wounds properly. Well, that turned out WRONG, far fetched. Primary ended fixing the work VCA screwed up 2nd time around. This procedure, which was super painful for the dog, and I will not go into lengthy details, the anxiety, financial hardship, multiple trips with a large dog, and much more me and my family went through, all because of VCA. My advice, VCA IS NOT AN ESTABLISHMENT TO CARE FOR YOUR PET. They are there to make money, ONLY. SURPRISE! VCA IS A TRUE EMBODIMENT OF WHAT IS WRONG WITH CORPORATE. It is so obvious when you enter the establishment and meet the front desk; emotionless, all business, all money written all over them. Caring and loving pet owners such as myself don't care how much they pay for the well being and treatment of their pet. That's not the issue here. The issue is receiving what you pay for, which in VCA you never will. I can assure you, that in VCA you get 3rd world country service, perhaps not even. Seems like every NexDoor community member knew this already. Always read the reviews, do your research. No matter how close VCA is to you, DO NOT TAKE YOUR PET THERE. Take him/her somewhere else, a little far away if you want a job done once and done professionally without causing stress, pain, and anxiety to you and your pet.
Mar 2nd, 2024

I stopped by today around noon, and had the worst customer service experience of my life! I needed the name and email address of the doctor that examined my senior dog this past November. The doctor told us at that visit, if we had any questions/concerns or noticed any change in our dogs behavior to email her. We just recently moved. Our dogs file with the doctor's information is not accessible. I decided to stop by and get it in person. I asked the young lady behind the desk if she could pull up my account to confirm the name of the doctor, as well as give me her email address. The young lady asked for my information and pulled up my account. The white woman with blonde hair, working next to her (we'll call her Karen, because I don't know her name) leaned over to look at the computer screen. Karen looked at me, and proceeded to read appointment information from my file out loud. She proceeded to address me in a extremely rude and condescending manner. I told Karen I just needed the name and email address of the doctor that examined my dog. I have questions and concerns. Karen continued to over talk me. Karen continued to be rude and condescending. I asked Karen if she was going to give me the information I asked for. Karen rudely said: "If you will let me finish talking... sigh." My jaw literally dropped! It is NEVER ok to speak to a customer this way! I was being pleasant and polite, and continued to do so. Karen told the young lady that initially was helping me, to give me "Their" email address, not the doctor's. Karen then told me to email my questions and concerns to the email address the young lady wrote down. That they would forward my questions to the doctor. KAREN REFUSED TO GIVE ME THE DOCTORS NAME AND EMAIL ADDRESS! At this point my daughter had text me the name of the physician. All of the physicians business cards are right there on the counter for the taking. I saw the doctors card, took one, and left immediately. I was beyond pissed! Back Story: My daughter brought our dog in for the initial visit. I met the doctor (who was VERY pleasant) at the end of the visit. As well as, I PAID THE BILL. To whomever does the hiring for the front desk/reception area, DO BETTER. These are the first people your customer's experience, as well as the last people they experience. This woman should NOT be working with customers. Plain and simple. She is rude, condescending, and cold as ice. I have 30+ years experience in Customer Service. She does NOT give good customer service. Her lack of customer service will hurt your business. We have options as customers. With the amount of money we pay you to care for our pets, RESPECT should be given to each of us at the very least. She is a horrible representation of your business. Again, my initial visit was wonderful! The doctor's, assistant's, and the front desk- All Wonderful! I didn't even complain about the bill. Karen must've been off that day. Since Karen is not directly involved with the care of our pet, I choose to stay. We loved the doctor that examined our senior dog. Very respectful, very pleasant. One monkey doesn't stop the show. But do better...
Feb 26th, 2024