KOHLER Experience Center West Hollywood

Great service
Mar 19th, 2023

David Checorski went out of his way to help me with a project. Much appreciation for his level of customer service. Thank you!
Mar 17th, 2023

I'll tell you about my "Kohler experience." Made an appointment and showed up on time. Only one person was working and didn't acknowledge me when I walked in. Waited around for 15 min and went back to him, he said someone was on lunch and would help me in 10 minutes. Continued to wait totally ignored the whole time. After 30 min+ just left and was still ignored on the way out even though he clearly saw me leaving.
Jan 14th, 2023

We had a very nice, low pressure experience at Kohler Experience this afternoon.  Michael Bird was very helpful in describing the various options for tubs and toilets.  Would definitely recommend!
Jan 4th, 2023

Will not be purchasing from them again. Ever. I ordered everything for a multi room remodel from Kohler's Beverly Blvd. store. The sales team in the store is knowledgeable and very helpful. I bought multiple sinks and plumbing fixtures from them. Upon installation, it was discovered that the main kitchen sink faucet was defective and leaked. Kohler refused to replace it. All they will cover is replacement parts, under their warranty, and then I have to pay to have a plumber take apart the brand new fixture and install what they send. I don't know if they are even sending correct replacement parts. They haven't seen the sink so are just going from my description of the leak. This is a very expensive fixture  and I am stunned that they have so little regard for their customers and so little desire to stand behind their own quality of product. Neither the Center nor their warranty division can give me an estimate of how long it will take to get the parts. I'm just supposed to live without a working kitchen sink indefinitely. If I could, I'd return everything I bought from them and start over with Rohl, who had excellent customer service the one time I needed it. I will not be buying from Kohler again. Their products are beautiful. Their customer care is abysmal.
Jan 2nd, 2023