Ralphs Pharmacy

Jun 5th, 2021

Aug 3rd, 2020

Mar 2nd, 2019

Great customer service. They went out of their way to make sure I got the best price possible for prescription not covered by insurance. On top of that, they deliver if you live near by.
Oct 25th, 2018

BEWARE -- THEY GOT MY PRESCRIPTION WRONG! 1) ALMOST CAUSED A DRUG OVERDOSE They mislabeled the drug to take the medication TWICE as often than it was prescribed. When I fortunately noticed their error, they became rude & defensive. (They wrote ”once a day” but only gave me 15 pills). To paraphrase: ”whoops”. But not even an apology. Not a peep. Imagine other patients who didn’t notice. . 2) OVERCHARGED They argued & didnt believe me. I showed them their coupon as evidence. They STILL didn’t care, & blamed others. ”IT’S NOT OUR FAULT. EITHER YOU PAY FULL PRICE” (or go away). ”THERE ARE OTHER PEOPLE WAITING IN LINE BEHIND YOU.” Come again? Say what? I had no other choice. Without complying with their demand, I would have gone without my doctor’s medication. What was I to do? 3) And THEN (get this), the tech barked, demanding that I step back ”due to HIPPA privacy laws.” The customer she was referring to was a full 12-feet away anyway. Regardless, I reminded her that it was I who was STILL being served (because of THEIR errors) & that if she had any issue with customer privacy, she should tell the other LATER customer to ”step away - not me.” if nothing else, she really should have asked me to step over to the other window to speak more privacy. Right? Beside myself, I asked politely to speak to her store manager. She snidely said ”sorry, the store manager has no control over the pharmacy. I don’t care. You can’t threaten me.” Really? REALLY? Was she (herself) on drugs? Is this really how Ralph’s pharmacy staff treat their (new) customers? I was about to find out. I sought out the Store Manager (Sherry) to share my experience. She listened with genuine interest. When I described the pharmacy tech to her, I noticed her taking a deep breath, followed by her rolling her eyes. It was obvious she wasn’t taken by surprise. I said, ”I understand that you don’t have any control over the pharmacy area, but I’d be sure you care about whether or not store customers ever come back to your store to shop.” She agreed and assured me she would ”pass it on.” Without missing a beat, sh asked ”how much were you overcharged?” I told her, and within 60 seconds, I had the cash loss in my hand. We shook hands, & she apologized once again & thanked me for being a customer.” I thanked her for listening, and said ”I just wish SHE would've handled it more appropriately like this.” (Sherry: ”I AGREE”). I love Sherry. The pharmacy people? Not so much.
May 31st, 2019