AT&T Store

Just went in to try to get my account pulled up to see if I was being billed for service that I was not using. Without even looking at my account or willing to look up my account or even caring enough to try to open it or talk to me more and see what we can do about my situation I was just told Yep theyre billing you. Nope you cant do anything about it. Yep, theyre still gonna bill you and I felt like I was bugged by them for asking these questions in my first walked in the store the gentleman was sitting down playing on his phone, so Im guessing I interrupted whatever he was doing because he was very short with me and not willing to help. Just wanted to get back to sitting down and doing what he doing before I walked in. Im also a local Windsor resident and Id like to shop local and support my community that I will not be supporting this AT&T store. I had bad experience a few months back when I first came here and I just wrote it off as new guy not trained in that so didnt think anything of it but now that I came in here and different people, and it happened to me a second time, not coming back to the store The best door to go to is going to be the corporate store thats off of Santa Rosa Ave. right by Crumbl cookies and the Costco shopping center. They have the most power to help you and also employees care about any question you have if its important or not.
Mar 23rd, 2024

I can not thank Mr Serrano enough for taking the time to help me! The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me I can sell you a phone and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I dont know if he was intentionally lying or lacked the knowledge of how to do it. I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didnt end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone. I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. Its called a Win Back. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and dont really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge. Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.
Jan 16th, 2024

Outlet store. Dont bother with these guys. Go to the real Santa Rosa store instead. keep an eye out and nose plugged for an overgrown manger with the douchey sunglasses. Pretty sure hes not even an at and t employee but works for a bunch of outlet stores. Youre better off dealing with actual real at and t employees, not two bit contractors.
Nov 8th, 2023

Oct 24th, 2023

Chad & Lorenzo helped us very good.
Sep 12th, 2023