Navy Federal Credit Union

Everyone is so sweet and they are every helpful with everything you need!
Apr 10th, 2024

Wish there were more locations like Davenport, Lakeland, and Clermont so that we wouldn't have to travel to this one. However, customer service here is excellent, pleasant, and helpful.
Mar 29th, 2024

I went today March 20,2024. I was receiving from bank member Janice in Oceola parkway branch in Orlando ,the worst and very unprofessional service from bank member. I explain to her my mom dont speak English if can I speak in Spanish she say you need to translate to her. When I explain in English the reason of my visit she say I cant solve this here you have to call customer service ,not empathy to cooperate help or do a good customer service to us. She sounds to me with her attitude dont like her job or what she was doing at all. My grand father, father , uncles serves in military. I never received in a past bad customer service with other bank members. She need to take good customer service class and refresh how to approach and be more empathetic with customers this is second time with different situations she take care and dont know to do her job and dont like it to do it well. Thats why I decided to write this comment today. I be as a profesional in bank for 12 years and retired ,I know how important is customer service and how important treating customer well.
Mar 25th, 2024

Service was not bad from the teller ,although I had to wait 45 minutes just to get a document notarized.
Mar 12th, 2024

We need more people like Tom Delarosso, he was a pleasure to speak with from the get go. I will say the gentleman at the door could be a bit more pleasant when greating their guests. But overall Tom was great. Very helpful, very good personality, and he seems to enjoy his job. Give that man a raise. He's awesome.
Feb 27th, 2024