Goodyear Certified Auto Services

Jun 1st, 2023

Overpriced. I got an oil change done and air filter wasnt changed nor did I get a wash fluid added. All these I get as courtesy when I go to Walmart and for even way lesser price. But good customer service regardless.
May 16th, 2023

Mar 7th, 2023

Overall my experience at this location was great. The staff ordered a tire for my vehicle b/c it was not in stock at the time and it was scheduled to be delivered the following day which was a Saturday. I didn't hear from the team for most of that Saturday, so I decided to call and check the status of the delivery. Once I called I was told it had not come in and they were going to chek on the status which was disappoting b/c I was riding on a donut and waited the whole day to hear from someone. I didn't love the fact that I had to call and check on it instead of the staff being proactive and checking the status of their deliveries for customera. I was told there was no tracking info. provided by the company and they didn't know where the delivery actually was at the time. Ultimately, I was told the tire would be in on the next business day which was that upcoming Monday. On Monday, it was the same scenario. I called later in the day to check on the status of the tire and again it had not arrived. At that point, a staff member told me they were going to order the tire from another company and it would be there the next day and it was. The following day, they reached out to me via text to let me know the tire had made it to the shop. I got there on a Wednesday and they replaced my tire. My overall issues are that I had to be the one doing the follow-up instead of staff doing it w/o being prompted. Additionally, the tire actually came in three days after the original due date and it cause me a bit of an inconvenince riding around on a donut for several days and having to take off work early to get the tire put on. I would think there would have been some sort of compensation and a discuount on services offered, but that didn't happen at all. I think the staff here is really great. Everyone was respectful, courteous, and professional and I do plan on taking my vehicle back for them to service in the future. I just really take issue with businesses not being willing to compensate customers when they make errors. A measly 10% off coupon would've been apppreciate but there was nothing. IMO that is not putting the customer first and for that reason alone I could not give five stars. Service: Tires
Feb 17th, 2023

The customer service is awful. I was looking for a Goodyear and they pop up. I called prior to going to see if they do free tire patches (something Goodyear is known for). I was told yes. I get there and the person at the counter was not welcoming. At the end I was charged for the patch. I mention the phone and being told they do free patches. I was told that I called a different place. I went as far as calling out the number to be told its their number but it could have been a different location. One of the service guys mention having me call the number again to see where it goes. Lo and behold it rang to this location. Use caution with going here they are a bunch of liars. I would never come back!!! Service: Tires
Jan 27th, 2023