T-Mobile Authorized Retailer

Easy 5 star review, Bradley is top tier. This store is excellently run, and I will definitely use this T-mobile as my "home store" going forward.
Feb 16th, 2024

Absolutely horrible customer service. Paid off all devices and will not be back.
Feb 5th, 2024

The treatment of customers was terrible, the person who served was Hispanic, it was clear that he did not want to work, all the information he asked, he told me reluctantly and in a clipped way, I had to ask the same thing several times to get information. And it wasn't just me, he also treats his co-workers very badly. I went to buy a phone and it was literally as if I were begging for money. BAD BAD TREATMENT. They should send her to a customer service course. And I feel so sorry for the coworkers who have to be with her all day. Awful.
Dec 15th, 2023

1h40 waiting just to let me know they dont have more iPhones, worst customer service experience!
Nov 23rd, 2023

The Dawsonville store is by far CONSISTENTLY the worst Tmobile store. Our family has been with tmobile for over 12 years and we understand that companies have glitches that we are going to have to deal with occasionally. We usually have any issues handled through the customer service line. However, we have learned several times over that the tmobile store in Dawsonville (where we live) will always: 1. Not acknowledge people when they come into the store. You will wait indefinitely without so much as a glance up or greeting. 2. Have poor attitudes with customers as if we are all idiots and lucky to have their boundless wisdom (Ive only seen young people working here) 3. Lie outright to customers (Ive witnessed them telling others things that I know to be untrue as well as myself and my husband) example- this 45.00 phone case will guarantee your phone if it is broken while in the case. I was right there when the girl was telling this to an older woman. They are dishonest about the wifi. The wifi service is wonderful if you are in a good spot within their coverage area, but I have heard them tell customers that need wifi consistently that they wont have any trouble. Customers really should keep their xfinity until they know for sure that they will have decent coverage. Lying is unprofessional. If employees dont know their products, or are trying to make sales quotas by lying. there is an obvious management issue. 4. Add things to to our account without authorization- that we dont know until the bill comes such as insurance, etc that requires an investigation to be refunded for because it went through a store. Again, is this a sales-quota thing? We dont purchase insurance through the store because there are more economical ways to insure your phone. They can add it without our consent and then let us sort it out when the bill comes? 5. Selling a free mothers day special phone that in fact wasnt free because the store never sent the traded in phone in for the rebate. This was an absolute mess. Again, this is a consistent problem that has actually trained us over many visits to avoid the Dawsonville store altogether. We no longer visit or buy things at this store, ever, and they are going to seriously need to overhaul the management and training policies to win customers back if they want to keep this location afloat. I would love to see a reliable tmobile store in dawsonville that could be professional and honest with their customers. We have no complaints about tmobile as a carrier.
Dec 13th, 2023