Carl’s Jr.

Will come again!
Apr 10th, 2024

Apr 8th, 2024

Sloppy
Apr 7th, 2024

it's a Carl's Jr, idk what to tell you
Mar 31st, 2024

My family and I decided to use a few coupons we received in the mail today. I went through the drive thru and let the person know ahead of time I had a couple coupons. Aimee is her name I believe. So, I tried to explain what the coupon was saying. She asked for the coupon number. I read it to her. She didn't understand. I had to read it about 4 times. Then I moved on to the next one. She said only one coupon per customer. I said since when. And was told to come to the window. Then I handed her the coupons and said this is what I want. And was now told only two coupons. Ok. Fine. I gave her the 2 I wanted to use and tried to order the rest while being ignored and repeating myself multiple times. After I finally paid, I was given my large drink and the window was shut. This was a younger boy. I waved and asked if this is a large. It wasn't. So, I received another drink, but with ice. When I clearly said no ice. That wasn't terrible. Then I received my order and looked briefly. Then left. I realized my poppers weren't in the bag. So, I went back. Again, I got Aimee. I said that I just came through and didn't get the poppers. She continued to ask if I wanted poppers. I kept saying I am missing the poppers. Again I was told to come to the window. I did and said to her I didn't get the poppers. She had them in a bag in her hand and demanded to see my bag. Of course, I showed her. Then she handed me both bags and shut the window. I have been coming here off and on for years and this was by far the worst experience I have ever had. She didn't understand anything I was saying. Maybe because she didn't speak English well. I don't know. But, I won't be coming back and I wanted to express my concerns for the future of other customers. I worked in fast food for years and I have close family that still does. This was horrible customer service.
Mar 29th, 2024