MILA Luxury Apartments

Living at this residential building managed by Brookfield has been a journey of highs and lows, but it concludes on a notably positive note, thanks to exceptional staff members like Christina and Claudia. Initially, the transition from a family-owned management to Brookfield raised concerns due to a change in the building's warmth and responsiveness. Despite encountering several issues and experiencing a colder corporate approach of the younger male staff, the personal touch and efficiency provided by Christina and Claudia during my move-out process were remarkable. They navigated through challenges with professionalism, agility, and a constant smile, embodying the essence of what makes a management team stand out. Their ability to cut through issues 'like butter' and maintain respect and dignity towards residents has not only resolved my concerns but also left me with a positive final impression, meriting a five-star review. This experience underlines the importance of well-trained staff who are adept at thinking on their feet and handling situations with grace. Brookfield's management, should take this as a data point. In short, through the efforts of Christina and Claudia, we see that even in a large corporation, a personal and efficient approach makes all the difference to residents. I hope this serves as a valuable lesson for Brookfield on the significance of having the quality and caliber of trained staff at the level of Christina and Claudia...because this can have a profound impact on future residents.
Mar 31st, 2024

Jan 14th, 2024

Building is nice and most of staff is very friendly. However, recent hires at the front desk have not been attentive to the desk at night and weve had homeless and other non-residents try to follow us in the elevator which is not the most pleasant, given the downtown location. Additionally, for what it is, it is priced above market rate in the area compared to other buildings.
Nov 25th, 2023

I moved in a couple of months ago and Im very happy. It comes with all the advantages and disadvantages of living downtown. Michigan ave is very busy and sometimes loud during the night but with a pair of earplugs youre fine. Wonderful rooftop terrace and pool. Most of the staff is very friendly. Beautiful apartments and you can barely hear your neighbors.
Oct 7th, 2023

Nice place! Nice atmosphere!
Oct 4th, 2023