Rodeway Inn Waukegan - Gurnee

Ohhhhh my gosh! Where's the gasoline and the box of matches? Unless you live subpar, DO NOT, I REPEAT, DO NOT DARE TO STAY HERE! I was appalled. I've never been forced to be in these types of conditions in my life! First off all, it was listed as Econo Lodge on the site that I registered on. It looked so nice, well kept and affordable! There is no free breakfast. No housekeeping. They grudgingly give you tissue in which you Hage to go downstairs and ask for it. The sheets for lack of a better word were nasty, dirty, food stained, hair was all in the bed, and out came running freaking bedbugs. There were roaches there. I caught all kinds of attitude just for requesting clean sheets, svc even those were full of hair. Diane snatched the sheets from me. Diane was extremely rude from the beginning, unwarranted. We were stuck there for a week bc all other motels were booked. We were there for our kid's Naval graduation and wanted motels in close proximity to Base. They lied about that online in order to bring in guests, stating they we're just over a mile from base when it was really a good bit more than that. Every so-called staff member there had a terrible attitude. The hotel reeked of a terrible odor. You could smell drug odors in the hallway. A company called p a d s that Services the homeless really is who owns or has some part in that hotel in order to place the homeless there but the hotel still rents rooms to the public. I asked the staff for pads phone number and also corporate's number but all of them, with attitude, refused to give it. I want my money back because having to stay there made my whole trip horrible. It was complete false advertisement in order to get you there and then we had to be subjected to those conditions. Employees at the surrounding businesses says that nothing but drug addicts live in there and that the place had just been robbed by gunpoint. These are things that individuals coming out of town needs to know before we are subjected to that. It should be posted so we can decide whether we still want to stay there or not. My daughter became food poison from the McDonald's next door and she was sick for the entire duration of the trip. I just really feel like there was an evil aura in that whole area. That's how bad I felt about it because they all had terrible attitudes, that place was so horrible and nasty and grimy till it was just ridiculous. I refuse to take a shower without putting towels on the floor of the tub. I would not walk on that nasty carpet for anything. There is no convenience at all about those rooms, if that's what you want to call them. There are no microwaves. There is a refrige in the room. You had to ask for the half broken iron. There was food stains and whatever else sloshed all up against the walls. There were food particles and cough drops all in that air conditioner. There were food stains all on the headboard, holes in the door. There is just zero care given to that place. When I get some leaves they don't even care to change the sheets they will just make up the bed with the sheets that's in there they do not change them because as stated before those sheets that was in the room I reserved had lots of hair and food stains all in it and they had an attitude as if I was expected to lay on that. I had to ask several times until I got sheets that were passable and then my daughter and I put that across the beds and we slept on top of those. I would never in a million years dry off with those towels, still, they could have brought new towels and new cloths everyday but they did not. If you don't go downstairs and return the towels you have and switch them out then you would just keep those same two or three for your whole stay and we say from the 19th until the 24th. I felt less than staying there, I really did. I will not be satisfied until I get my money back I report them to some type of corporate office and I report them to the Better Business Bureau because this place needs to be shut down. Where's the health depart? Rooms: Horrific, dangerous pests, unclean, tear the whole page down!!!! Safety: Unsafe, homeless haven, frequently robbed, fire extinguishers not in code, drug use activity here, inhale drug smoke while traversing in the hallways past the rooms. Run from this pave. Please shut them down!!
Mar 30th, 2024

You get what you pay for
Mar 26th, 2024

Filled with bed bugs on the second floor employees dont really care and some of them are disrespectful and very rude. Called front desk on night shift. Lady didnt want to do nothing at all and she hung up after i mentioned about refunding me my money and dealing with the bugs.
Mar 24th, 2024

The bed sheets and pillows were dirty and so were the towels. Made a reservation online and the total of the tax was like 60 bucks and they wound up charging me $70 bucks instead.
Mar 7th, 2024

Well, in the photos this hotel looks better but the truth is it is not. There are cockroaches, they don't take care of the toilet. I found a woman's long hair when I'm a man and I'm bald. No, no, I don't recommend this place to save a few dollars, it turned out worse.
Feb 14th, 2024