Grow My Ads

Hi Gary,Thank you for sharing your concerns with us. I genuinely regret any aspect of our service that may have fallen short of your expectations. Our aim is to ensure a collaborative and fulfilling experience for all our clients.I want to address your point regarding the timing of the refund. It was indeed an oversight on our part to issue it before our scheduled call, and I apologize for any confusion or inconvenience this may have caused.Now, concerning the context of our working relationship:At Grow My Ads, we have established a Client Expectations Agreement to outline effective collaborative practices. This includes the importance of clients notifying us before making significant account changes, as such alterations can impact strategic decisions. Despite our discussions with you regarding this matter, it appeared that changes were made without prior consultation, which hindered our ability to optimize your campaign effectively.Moreover, respectful communication is fundamental to our partnership. Regrettably, the tone of your messages to your assigned analyst was deemed disrespectful and unacceptable. While we understand differences in communication styles, we uphold a standard of professionalism and mutual respect within our team.It is important to emphasize that our working practices are not uncommon within the industry, and we maintain successful partnerships with over 70+ clients.Considering the apparent misalignment in our working dynamics, we recognize that our approach may not align with your specific requirements. Therefore, in the interest of both parties, we made the difficult decision to terminate our partnership and refund your payment in full.We wish you the best in your future endeavors.