Pancheros Mexican Grill - Mason City
-
2261 4th St SW Suite A
Mason City, Iowa 50401 - 641-424-8070
Hours
Chamber Rating
-
Michael Parker
Food was cold.
Apr 9th, 2024 -
Bob De Sloover
Apr 7th, 2024 -
Alexis Laubenthal
Feb 29th, 2024 -
Benjamin Cook
I don't know how this place is staying in business. I ordered takeout the other night. I arrived on time for pickup, but had to wait 20+ minutes with my food getting cold on the other side of the counter because the employees were either cooking food or helping the other customers in line. When we got our food, one of the entrees, a burrito bowl that I paid $12.50 for, came with maybe a cup of soggy, virtually inedible food. It was ordered with tofu as a meat substitute since the recipient is vegetarian, but the employee who made it initially put steak on it and instead of making a new one, made a poor and largely unsuccessful attempt to scrape the steak off before adding the tofu, ultimately ruining the entire dish. Several side items were also forgotten. And I don't blame the employees one bit. There were only two of them working that night with me waiting for pickup and about 10 other customers in line. I could see the exhaustion and desperation in their eyes while trying their hardest to serve everyone as best they could, and my kudos goes out them. The issues I had were 100% symptomatic of an establishment that is grossly understaffed and incompetently managed. So this is a constructive criticism to the management and/or owners of this Pancheros location: Pay. Your. Freaking. Employees. A. Livable. Wage. And. Staff. Your. Freaking. Restaurant. Raising prices on your all subpar food, underpaying your employees, and absconding with (probably) record profits might seem like a great business model on paper right now, but I promise you're going to leak customers like a sieve if this is the way you keep things moving.
Feb 12th, 2024 -
Tanya Johnson
Feb 11th, 2024
About
Pancheros Mexican Grill - Mason City
When the craving calls, swing on by our Mason City restaurant, filled with upbeat tunes, mouth- watering smells, and flavors that always satisfy. Serving up all your favorites, made fresh daily, including our Burritos Better Built, bowls, tacos, salads, and quesadillas, it’s the place to stamp your fresh-pressed tortilla passport on your way to enjoying the freshest Mex in town.
Contact Info
- 641-424-8070
- [email protected]
Services
- No-contact delivery
- delivery
- takeout
- dine-in
Specialities
- Fresh-pressed tortillas.
- Perfectly mixed bites.
Vidoes
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Pancheros Mexican Grill - Mason City?
A The phone number for Pancheros Mexican Grill - Mason City is: 641-424-8070.
Q Where is Pancheros Mexican Grill - Mason City located?
A Pancheros Mexican Grill - Mason City is located at 2261 4th St SW Suite A, Mason City, Iowa 50401
Q What is the internet address for Pancheros Mexican Grill - Mason City?
A The website (URL) for Pancheros Mexican Grill - Mason City is: https://pancheros.com/
Q What days are Pancheros Mexican Grill - Mason City open?
A Pancheros Mexican Grill - Mason City is open:
Wednesday: 10:30 AM - 10:00 PM
Thursday: 10:30 AM - 10:00 PM
Friday: 10:30 AM - 11:00 PM
Saturday: 10:30 AM - 11:00 PM
Sunday: 10:30 AM - 10:00 PM
Monday: 10:30 AM - 10:00 PM
Tuesday: 10:30 AM - 10:00 PM
Q How is Pancheros Mexican Grill - Mason City rated?
A Pancheros Mexican Grill - Mason City has a 4.1 Star Rating from 488 reviewers.
Hours
Ratings and Reviews
Pancheros Mexican Grill - Mason City
Overall Rating
Overall Rating
( 488 Reviews )Michael Parker on Google
Food was cold.
Bob De Sloover on Google
Alexis Laubenthal on Google
Benjamin Cook on Google
I don't know how this place is staying in business.
I ordered takeout the other night. I arrived on time for pickup, but had to wait 20+ minutes with my food getting cold on the other side of the counter because the employees were either cooking food or helping the other customers in line. When we got our food, one of the entrees, a burrito bowl that I paid $12.50 for, came with maybe a cup of soggy, virtually inedible food. It was ordered with tofu as a meat substitute since the recipient is vegetarian, but the employee who made it initially put steak on it and instead of making a new one, made a poor and largely unsuccessful attempt to scrape the steak off before adding the tofu, ultimately ruining the entire dish. Several side items were also forgotten.
And I don't blame the employees one bit. There were only two of them working that night with me waiting for pickup and about 10 other customers in line. I could see the exhaustion and desperation in their eyes while trying their hardest to serve everyone as best they could, and my kudos goes out them. The issues I had were 100% symptomatic of an establishment that is grossly understaffed and incompetently managed.
So this is a constructive criticism to the management and/or owners of this Pancheros location: Pay. Your. Freaking. Employees. A. Livable. Wage. And. Staff. Your. Freaking. Restaurant. Raising prices on your all subpar food, underpaying your employees, and absconding with (probably) record profits might seem like a great business model on paper right now, but I promise you're going to leak customers like a sieve if this is the way you keep things moving.
Tanya Johnson on Google
Overall Rating
Overall Rating
( 488 Reviews )Write a Review
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