Coastal Door Company

Went with this door company for three large doors for my brand new steel building. Paid 5k deposit on 24k order in March of 22'. June 30th two installers show up and start install. Next day come back and complete what they say can do. The owner,Todd, then promptly requests remaining balance of over 18k be paid. I reluctantly pay in full with three doors non operating doors half installed. January 29th 23', 7 months later, I finally get Todd to my shop to finish. This is after many attempts to contact with only a sporadic text response. Never would answer or call back. He spends this Sunday afternoon fixing three doors he states are horribly installed. Leaves equipment till following Sunday. Sunday the 6th of February he arrives at 1:30 in afternoon to "finish". Monday morning I find i still have doors that do not function. Safety sensors not installed as he said I really didn't need them and a pile of parts left for me to finish. I question how was left and told will return after I do part of install myself. 4 weeks later a text stating will cost me extra to come finish. Also don't expect a wireless remote with a new door, stated that was not included. I should have spent the extra money for a larger company to do my install. This was an absolute horrible experience that now I still have to hire someone to finish install. Dennis Moraisey Moraisey Earthworks
Mar 21st, 2023

Excellent
Dec 16th, 2022

Im only giving one star. I called about needing my garage door fixed. I talked with a guy who said that he would try and get to me this week as my door is stuck and wont close. He said he would be in touch that same night or next morning. Ive called him back and I have texted and was never called back. I was completely ghosted and they couldnt even give me a courtesy call and try and get something scheduled. Terrible customer service experience and basically didnt care. Not a good way to treat a potential new customer.
Sep 6th, 2022

I went with coastal door company because of the several recommendations by different people. They did not disappoint. They were very courteous and professional. There workmanship was second to none. I was very impressed with everything. I love my doors and I highly recommend them.
Aug 18th, 2022

May 25th, 2022