Best Friends Pet Hotel

Best Friends is great, we love them. My pets come home happy, well cared for and groomed! I highly recommend Best Friends
Mar 29th, 2024

Mar 12th, 2024

Feb 19th, 2024

Don't waste your time. We went to book with Best Friends as we see the vet next door. We were told ok after preliminary calling and asking general questions. When we called back to book we were told we could not because our dog had cancer REMOVED 3 years ago and is currently cancer free. We then spoke with our vet who thought this was ridiculous since we had recent blood work that showed she was cancer free, our vet spoke with them and explained our dog was perfectly fine to stay with them and we were able to book our dogs stay. Then we receive another call from them stating that it was canceled due to their policy that no matter when a dog has had health issues they cannot stay with them, AGAINST the recommendation of our vet. They stated if a 1 year old dog had cancer and it was removed and was healthy from then on even at 11 they could not stay with them. They admitted that if we had lied and not said our dog had cancer then she could have stayed there. Absolutely asinine policies from corporate that they cannot even explain or back when asked pressing questions. HORRIBLE communication and terrible policy. Just so everyone knows, their policy supersedes a veterinarians medical diagnosis. In other words, if a Vet tells them one thing and proves it to be a fact with medical evidence, their policy says they can and will ignore that diagnosis and do what they think is good for the dog. They are letting untrained people diagnose your dog. Its very dangerous to have someone not trained in animal medicine make medial decisions for your dog. They will tell you our policy is for the safety of the animal. That is a huge lie. They dont care about the health of your dog. They only care about the liability of their own business. DO NOT USE THIS PLACE. The manager Alfredo has the worst communication with the staff and also customers. Do not trust what Alfredo says. Make sure everything is in writing. Alfredo will tell you everything is fine then change it without notice. Be very careful of this place.
Feb 19th, 2024

I'd give a zero if I could. The manager called and informed us they wouldn't take our dog 2 DAYS before our planned trip. They had the reservation for a month and knew our dog takes medication for seizures. He is well controlled and has been successfully boarded elsewhere numerous times. Their right to say no, but no excuse for such a late notice. Needless to say, we will never be back.
Feb 15th, 2024