Lush Cosmetics Newbury Street

Everyone was helpful without being pushy, thank you! Sticky Dates is the best scent in the store, in my opinion. Also Lord of Misrule.
Apr 9th, 2024

Dont go to this lush! I love lush usually, but after my recent visit I wont step a foot into this store. Thanks to especially Mia, that was trying to get rid of me from the very first second I came in. I also was returning the plastic jars, from my old products, not only she just asked if I cleaned those, she also made me to open every single one of them and after she saw that all of them were clean as I mentioned, she still decided to make a comment how specifically I need to clean them. Very very disappointed and wont recommend!
Mar 24th, 2024

Had a very good visit! Ellis ( I hope I spelled his name correctly) was very kind and gave me recommendations that I did end up buying! He and every other team member was very patient and understanding, even with us not checking out untill close. Thank you Ellis for an interaction that made my night :)
Jan 17th, 2024

Jan 16th, 2024

After just having ann awful experience at H&M just a few doors down, I walked into Lush to grab some self care products to brighten my mood. Upon entering the store, I was instantly greeted and I could already feel the good energy. Ellis did a phenomenal job with greeting me with a smile and eagerly listening to me vent about the poor customer service and traumatic experience I just had at H&M. They made sure to listen and empathize, even threw in a nice joke and free sample to help put a smile back on my face. Thank you Ellis. The overall experience I felt and witnessed here today was outstanding. Bravo
Oct 31st, 2023