FW Carpet And Upholstery Boston

The staffs arrived ahead of the appointment time. they did a thorough clean. I was so glad I hired FW Carpet And Upholstery Boston. I found the perfect carpet cleaning company that suits my needs. I recommend FW Carpet And Upholstery Boston without hesitations.
Apr 1st, 2023

I am not sure of the quality of work but the tech was rude, combative and priced way over the estimated quote on the phone. I scheduled an appointment by phone. I received a text that the tech would be later than the appointment time. The text was from the Tech. I confirmed the new time. He arrived, gave me a quote 500% higher. I let him proceed because I thought the phone quote was low. He then came back in with a woman, to I assume help with the work. He left shortly after to get something from his car and she did most of the work. When he came back in through a different door than he was told to use he started yelling at me that he comes and goes in homes all day. I live in a secure building that you need a fob or concierge to let you in. He told me to treat him like a human and said he wasnt a N word. I never called him anything just said what our building rules were. I told him he was being rude to me and asked him to leave immediately. I do not call anyone names and I respect all people, especially service people that I ask to do work. The woman left, out the proper door. He finished the work even though I asked him to leave. I let the concierge aware of the situation. He did eventually finish and asked for payment. Venmo or Zelle. I said I will give you a check made out to the company. He said no, pay him directly. I called the company and asked if that was protocol. I also informed the company of his unprofessional behavior. They said yes, pay him, he is a contractor that they hire. He did not work for them directly. I would never use this company because they were not concerned about his volatile behavior or threatening attitude. The two techs also left items in the unit, her pocketbook as well as a long spoon. I paid because I felt threatened by his behavior. I read the reviews before I made the appointment, they were all good except one that had a very similar situation. Beware of Yoram. Service: Upholstery cleaning
Apr 14th, 2023

I am very satisfied with the work the servicemen did to our carpets.. We had it re-stretch and cleaned up by them.. Now the ugly ripples are gone and our carpets look brand new.. 5 stars!
Mar 27th, 2023

I cant say anything rude to this company because they continue to excel and make their customers happy.
Mar 24th, 2023

I will never forget this company for sure. They are very fast and approachable. Their work style is all planned and I love the way that they are focused on the job!
Mar 24th, 2023