Exotic Car Collection by Enterprise

The team at this enterprise location were super helpful and kind. One of the best enterprise locations I have dealt with. They went above and beyond.
Apr 22nd, 2024

The little girl working at Cherry Capitol Airport, Faith was the name I heard her called, was extremely short and accusatory with her attitude toward me. We had specifically set up a reservation by phone to pick up our rental at the airport. When she said they could NOT accommodate me unless I went to Cadillac for the rental, of course, I responded in a surprised WHAT?!" she accused me of being hysterical, or word(s) to that effect. She was petulant, disrespectful, and absolutely of no help to me, whatsoever. Perhaps her demeanor would make her more suited to flipping burgers somewhere so she would not have to be in contact with the public. To say I felt completely insulted, and left to fend for myself somehow, would be a gross understatement. Her attitude was one of a spoiled child who could not get her own way. Fire her before she, in her own little way, completely ruins your business and reputation. On the other hand, David, at the Garfield location, was the kind of man you'd want to replace her with; he was extremely professional and without pretense. A top-notch fellow! Good luck on keeping your business solvent.
Jan 15th, 2024

Dec 17th, 2023

No debit even if bank issued
Oct 23rd, 2023

We always used to rent cars from Enterprise . The following describes our last visit with them which led our first visit with Avis. This is at the traverse city michigan cherry capital Airport location. We had already pre-registered over the phone with Enterprise. We asked very specific questions to help me avoid unnecessary travel. I am disabled and this is extremely important. We have rented with them several times before in the past, and we had never experienced this issue before. On pickup day we discovered that we were accidentally given the incorrect information- we were told that I did not have to be there for pick up of the vehicle, even though i would be paying. There must have been a change in policy since our last rental, as I've never been required to be there in person before. Perhaps not everyone was current on that knowledge. No worries. Accidents happen, I'm not upset at any one person, as I explained to their manager, I had just been majorly inconvenienced due to incorrect info. It affects my budget, my schedule, my medication and my health. Her resolution was that she can offer an apology. Absolutely nothing else.I quietly mentioned to my partner that if a resolution is not offered, we wouldn't do a rental here. She immediately chose to refuse us service. That mistake cost us alot of gas, we live 45min away, I sent my fiance to pick up the car. They sent him home to get me. And we had to dive back. We were in a rush due to this. Far worse was the fact that I have to take medication to travel. That is why we asked if I needed to be there for pick up, being clear that i am makingthe payment. I had to take additional medication to get to traverse, there was not time for it to work and I was very sick on arrival. This whole issue cost us over two hours. The manager denied us service. I didn't yell or swear. I stated my complaint, even let her know I understand mistakes happen, but this has greatly affected us. The manager was young and not equipped to be in her position. We walked across the hall to Avis. Where we received incredible service and saved over $200. I will never recommend Enterprise. Go with Avis!
Nov 1st, 2023