Courtyard by Marriott Bloomington by Mall of America

We cant say enough about the level of service we experienced;. It was clear everyone wore multiple hats. It didnt matter how busy they were their friendliness and accommodating attitude served us well. We stayed for a week and had family members that came in as well. Enjoyed hanging out in the lobby with wine and snacks, playing cards, meeting people during a snowy few days. Great breakfast, overall great experience. Heated underground parking was ideal!
Mar 29th, 2024

We just spent the night to catch a 6:30am flight and use their shuttle service. Hotel was great. We called for pick up when we landed at 4:30 and we didn't get picked up until almost 6. We called 3 times and were told the same thing be there in 20 minutes. Very disappointed in the return shuttle service. Noteworthy details: Return shuttle to the hotel wasn't what we were told. We called right away when we landed and were told to call again when we got our bags. We didn't check any. I took an hour+ to be picked up to get our vehicle to go home.
Mar 26th, 2024

Just watch as you cannot park here if you fly out for a week
Mar 21st, 2024

TLDR; I would absolutely stay again and Im glad this is the hotel we picked for our trip. I did a lot of research before booking this trip and ultimately decided on this hotel for the Mall of America packages they offered at a great rate. When I arrived the lady working the front desk was very friendly and knew information about my reservation right away, before putting anything into the computer. She also knew exactly what I needed and got for my room packages. A lot of hotels dont have any idea differences of online bookings and I was worried I would have to explain it so I was super impressed she was prepared. The next day when I went to get the next part of our package the man working wasnt normally up there but was friendly and quick in helping me. The room itself was clean and the bed was comfortable. I wish there was a microwave but now see it can be requested, I hadnt known that at the time. They didnt have rooms cleaned each day but we quickly got new towels when requested. Our first morning we went to the restaurant for breakfast and the lady working was pushy and it felt like she was very controlling. Made us very uncomfortable. I would have been upset if we had paid but thankfully it came with our room. We didnt go to breakfast the second morning just because of our disappointment with it. The pool was salt water and warm. It was pretty dark in the evening which makes it hard to see when youre in the pool. There were also about 15 kids unsupervised in the pool when we were there so we only stayed for about 5 minutes. We (especially my toddler) keep talking about how sad we are we didnt get to enjoy it longer because it was a nice pool. We did call the front desk after we got back to our room and it sounded like they were going to say something to them but dont know what happened there. The shuttle drivers were friendly and informative. I wish at mall opening/ busy times they could have more shuttles or change the route for quicker trips. We waited over 30 minutes just to get a ride 5 minutes away. But for pickup from the mall we called a bit before and were able to get on right when we arrived to the area. My biggest complaint was I was charged for parking without knowing. They never said they were charging me, I thought since I wasnt doing underground and they gave me parking passes it was included. I was never told I was being charged so I was super upset to see an additional $40 being charged to my account. Seems sneaky to me. The location was great, not far from everything. Even with the interstate right outside our room the sound wasnt too loud at all. Overall, we would definitely stay at this hotel again and Id recommend it to others. The parking especially and some of the other little things were upsetting but didnt completely ruin our trip. The biggest part of why this hotel was so great was the employees, especially the front desk. They were so wonderful!
Apr 5th, 2024

Have been here for almost 3 weeks. I asked for my room to be cleaned on 3 different occasions and still wasnt cleaned, was given the same answer every time Ill have to see why it wasnt cleaned my apologies. I spoke to 2 different people giving housekeeping permission to enter my room. Also shower curtain has yellow stains and holes in it. And front desk lady who works afternoons/evenings is not friendly at all. What happened to hospitality? Best I can say its a good location. Last time I stay here.
Mar 18th, 2024