Fairfield Inn & Suites by Marriott Poplar Bluff

Nice standard hotel for area. Very rude unprofessional desk staff. My expectations were that such as other Fairfield Inns . Need to retrain desk staff in hospitality and friendliness for breakfast crew
Apr 7th, 2024

Mar 17th, 2024

Mar 16th, 2024

Mar 14th, 2024

This was our first visit to Fairfield Inn & Suites by Marriott in Poplar Bluff, MO. My husband & I stayed for 1 night during the 2024 eclipse in a fourth floor king-bed room. CHECK-IN: Prior to check-in, I emailed to confirm our reservation & arrival time. Check-in took approximately 2-3 minutes. We were assigned room #419. Despite being sold out, I was very grateful the hotel accommodated my request for a high floor room, as well as late check-out of 12:00 PM! Amenities: Coffee maker, hair dryer, a few hangers, iron, microwave & mini fridge. Bath: Plenty of hot water & good pressure! Bed: Very comfortable, soft bed. (2) firm & (2) soft pillows provided; however, they all flattened out pretty quickly. Cleanliness: Spotless! Cooling/heating: Stayed comfortable Decor: Standard Sound: The hotel itself was quiet, but the traffic outside was quite noisy. To be expected with the eclipse crowds. TV: Plenty of channels & streaming options! However, both this hotel & the last Marriott we stayed at have LG TVs that emit an overly blue hue. There were no settings available [to guests at least] to adjust the color or brightness. It made for a very unpleasant viewing experience. View: Parking lot & other businesses. We loved being able to open our window for fresh air! WiFi: Worked well Other: The hotel graciously provided eclipse treat bags for all guests, including four free drinks! Very appreciated. CUSTOMER SERVICE: Excellent both via chat, email & in person. FOOD: Standard complimentary breakfast options. LOCATION: Clean, convenient & safe. Would I recommend/stay again? Absolutely! One of the better hotels we've stayed in.
Apr 7th, 2024