Regent Bank

I had a 3450 fraudulent charge on my bank card. I went into the bank and spoke w a teller. She could not figure it out. She asked the president of the bank (by her name) hey ____, could you help me with this? The president walked out of her office scolding her stating its not hey ____, its _____. It was as if the teller called her a vulgar name. It was very rude and unprofessional. I managed to contact the business in dispute while standing in the presidents office. The manager of the business informed her he could email her documentation to prove they had released funds back to the bank. The president informed the business owner she could not receive emails from individuals she had not received from before. Neither him nor I had ever heard of this. Regardless, she insisted she couldnt. At this point I was very upset. She, (president) had not only acted very unprofessional but, had not assisted me with my loss. At this point, I informed her her attitude towards me and her employee were very unprofessional. I informed her she was very rude. 20 minutes after leaving the bank she(president) called me statingShawn, this is ____, the one you called rude. I still cant believe she could stoop this low after her unprofessional conduct in the bank. Regardless, I contacted her superior. He said he would check into it. I didnt hear back. I emailed him again, he replied by saying he found nothing she did handling my account was incorrect. He failed to address the situation with (emails) and how she treated her coworker. Ironically, he received my emails and I had never emailed him. This was the second time on my business account this happened and neither time, she tried to assist me. In fact, on a 1600 transaction 8 mo ago, I contacted her that a customer of mine was trying to dispute the transaction 29 days later. I informed her I had all the documentation and signed Cc slip. I informed her I wasnt going to lose 1600 for a valid transaction. Her response, Id just let it go. I said ___, Im sure you would but its not your 1600dollars. Unbelievable. I have since closed both my accounts. Ironically, they never closed my business account completely and now have transactions over drafting on a closed account. I have since contacted the bank and they cant figure it out. They transferred me to their headquarters in Tulsa, they put me on hold. Thirty seconds later Im speaking to the individual in springfield who transferred me to Tulsa. I have never delt with a bank of this caliber and never will again.
Nov 16th, 2023

Beautiful old school architecture, fast friendly and efficient service. Can't ask for much more out of a bank
Mar 24th, 2023

If you want the customer service you deserve from your bank, come experience Regent Bank. Youll be glad you did!
Dec 22nd, 2022

Friendly folks.
Nov 19th, 2021

I am new to Springfield and had lots of issues with other banks in the area. Went into Regent and the lovely lady took down all my information. She handled the whole process of opening the account, all while I went to work. Account was ready to go the next day, no penalties for being a new customer. Was able to access the account, make deposits and no wait for my debit cards. Mobile app is simple, has no troublesome ads. Regent Bank took all my frustration and headache with other banks/credit unions and made it a stress free process. One of the best experiences I've ever had with a bank, I surely won't forget.
Oct 28th, 2021