Sterling Dental

Well, they love to bill, I made an appointment for a cleaning , no problems, when l arrived I was told I had to have full exam complete x-rays and it would cost 759.00 , I told them ahead that I had little money right now can I just get cleaned, OK you have to wait an hour! ,I waited got cleaned it went just OK, at desk I was told I owed 284.00 ,they charged me 112.00 for a canceled appointment !!! NICE PEOPLE HUHH oh I think he is probably a good dentist ,but can you afford him ,I can't
Dec 4th, 2023

Veterans beware.
May 26th, 2022

I just found my new Dentist!! I cannot express how grateful I am to this team. They were so warm and welcoming to me (a new/emergency patient) I was very scared having to see someone new, and now, theyll never get rid of me. So professional, knowledgeable, friendly, and accommodating. Im so so very pleased I found them. Thank you!
Sep 19th, 2021

I was not satisfied with my experiences at this place, for a number of reasons. The billing practices are one reason, but also in how the place is organized and/or run. This place lost my appointment I had made 6 months out for a cleaning and a new crown. Then the new appointment I made was canceled due to their one hygienist's absences from work. This impacted me greatly, because I live overseas and my time in the States is limited to 2-3 weeks a year. When I got there, it took nearly 2hrs for a basic crown fitting. This was largely due to a young gentleman (intern I'm guessing?) took most of that time learning how to get X-rays of my teeth with an image wand. No one was there with him to supervise or take over when he couldn't figure it out. The numbing shots had began to wear off by the time the crown work was done by the dentist. I'm all for teaching and learning, but I feel like the patient should have a choice about it. They had told me it would take less than an hour when I made the appointment, so that's what I had factored in. Meanwhile, I had someone waiting for me out in the car and he had to cancel his next appointment because of the extended time it took getting X-rays. On a positive note, the people there were nice and friendly. The office is clean and quiet. Each time I was there, the office had no other patients and there were no waits to get in.
Dec 3rd, 2023

Asked two times if they were in network with my insurance and was told yes both times. Was lied to both times. They were out of network and I will end up paying $300+ more due to their lies. Update Sterling informed me to fix the cavities I have will run me $1767 before insurance. So I asked Comfort Dental in Kalispell for a second option. I contacted Sterling 3 times to send records and they were having issues and never attached them to the email to Comfort dental. Comfort dental inform me even with out insurance they would charge me under $250 and about $100 with insurance. They also did X-rays for free because they were tired of waiting on sterling. So I walked out of Comfort dental owing $53.20 had no problems with insurance, no discomfort, and all the issues fixed other then owing sterling dental around $300 for a cleaning.
Jan 30th, 2022