Spectrum

Mar 30th, 2024

Mar 15th, 2024

Great service by Christian Boutin. The store was package on Saturday but both employees were moving the customers alone, yet still providing great service. Christian was amazing, getting my phone connected & all data transferred. He had a great attitude
Mar 6th, 2024

Excellent people skills Brandon helped us through the entire process. Thanks
Feb 28th, 2024

I have been a Spectrum customer for over 14 years. Today we decided to give Fidium a try as they just brought fiber cable to our neighborhood. The retention agent I spoke with on the phone while cancelling our service was great and I let her know we could be coming back soon based on our experience with the new competitor. Remembering that the local Spectrum store can be busy I tried to make an online appointment but the earliest available was a few hours away and I was in town for errands anyways. I stopped in and since it wasn't crowded decided to wait for service. First I tried to "sign in" on the kiosk which told me I was too early for my appointment so I decided to wait for walk in service. 4 employees on behind their desks, two helping customers, 2 on their phones, only two customers in the store. I waited ten minutes to be greeted then approached one of the uniformed employees who was at a desk on his phone and asked if I could return some equipment. He said I needed to sign in as a "walk-in" then I would be called when it was my turn. I went back to the kiosk, signed in as a walk in, and could see on the TV I was #4 in line. There was no one else in the store but me and the two customers being helped... after another 10 minutes I asked again if I could be helped and was told no as this employee on the floor hadn't logged in yet? When I told them I needed to leave for an appointment they suggested I go to a UPS Store which will ship the equipment back to Spectrum. They could tell I was upset as I left as one of them yelled after me "Have a great day sir!". I understand reservation systems. I understand not having enough staff. I also understand having two uniformed employees sitting behind desks scrolling their Instagram feeds looks really bad when customers are waiting to be serviced. Isn't there a break room out back they can hide in if they are not there to provide service? When I walked in the store the idea was I might be coming back as a customer someday. As I walked out that idea kind of disappeared. Good luck Spectrum, you are welcome for the 14+ years of inflated service prices I've been paying you.
Feb 15th, 2024