J.Crew Factory

My friend and I had the best experience today at your store! The three staff members on duty (we only caught two of the three names, Samantha and Ed) were so helpful and friendly, and anticipated all our needs, got us sizes, and were delightful. The place was so clean and tidy. We both left with big smiles on our faces.
Mar 24th, 2024

Mar 7th, 2024

Nov 5th, 2023

Needed a suit jacket for son; and the crew at the store were among the kindest, most helpful people Ive ever delt with in retail. Id give them 10 stars if I could! We usually go to Bergen Town Center but being a Sunday, we went to the Rockaway location . So glad we did! We were unsure of sizes and styles, Joey greeted us and showed us our options. Despite getting ready for his break, he patiently answered all of our questions and set us up. Then Bridgette and Ed took over-and pulled together so many beautiful looks and made it all so easy for us. (Without any pressure to buy.) Seriously, the best and most professional customer service , and they actually made iit fun. ( Even for a 19 year old who totally dislikes clothes shopping ) Their expertise and obvious eye for fashion made an otherwise ordinary, and in this case, necessary, chore so enjoyable -I wish I could have them with us on every clothing shopping trip! I highly recommend this store, and especially these fantastic employees.
Mar 22nd, 2024