Art's Plumbing Heating & Cooling

Very Responsive
Feb 7th, 2024

Art and his son were to provide an estimate for installing a clean-out to our duplex's sewer line. What Art failed to tell me before providing the estimate was 1) that he would be charging me for his time and equipment, and 2) how much the estimate would likely cost. So, after two hours of work (which was done professionally), I was shocked to be handed a bill for more than $1,000 for an "estimate"! Art told me he would deduct the amount from the total cost of the job IF I hired him to do the work. He also initially billed me for one hour of time that he had spent at another location on another job! He would later refund that hour's worth of billing when I informed him of it. I ended up hiring another contractor to do the sewer line work, and requested Art to refund me at least the portion of his "estimate" that was for the equipment he used--which was $650 of the "estimate" bill. Art never replied to me. Beware--ask up front how much Art is going to charge you for providing an "estimate" for any job!
Nov 13th, 2023

We hired Art's Plumbing to remodel our shower and to move the floor drain. We were originally told by Adrian they would work on a 'time and materials' basis of $200 per hour. The assistant plumber was left to excavate the floor and the lead plumber didn't return to the end of the day. (Our radiant heating pipes were damaged during their work.) We were then told that the business owner would need to approve the continuation of the project. Four days later Adrian called to say the remainder of the project would cost $2,600. We opted to finish the project with another local plumber who we could trust. Art's would not be responsible for repairing the radiant floor pipes they damaged because we opted to finish the job with another plumber. We wouldn't use Art's Plumbing again if they were the last plumber in Santa Fe.
Sep 6th, 2023

Weekend holiday and Art answered the call.  He came out did a quick fix and came back to repair the next week.  Good guy.
Jan 29th, 2023

Rebuilt my boiler zone valves and hot water heater plumbing, replaced a leaking bathroom shutoff valve, and replaced a busted shower valve. Absolutely perfect work. These guys are now my Santa Fe, New Mexico plumber of choice, and I have discontinued my previous plumbing company. Service: Heating system repair
Dec 12th, 2022