Dr. Drain Plumbing

(Translated by Google) I live in North Carolina (Original) Yo vivo en North Carolina
Mar 29th, 2023

I recently had the pleasure of working with Dr. Drain Plumbing, and the exceptional service they provided when I needed help diagnosing a leaking shower. I originally found them through a referral from Angies list and after reading through the large numbers of highly praising online reviews on Angies list, BBB, google, and yelp. I can attest that the high praise of all their online 5-star reviews is very well earned. From start to finish, my experience with Dr. Drain Plumbing was nothing short of phenomenal, and I would highly recommend this company to anyone in need of plumbing services. First and foremost, Dr. Drains turnaround time was remarkable. After contacting them, they were able to get a service technician out to my house within just one day. This quick response time was incredibly impressive especially considering this was not an immediate emergency and many other service businesses in the triangle are often booked a minimum of a week or more out. What I appreciated most about Dr. Drain Plumbing, however, was their honest and patient approach to their business. Initially, I was prepared to have them cut open drywall to inspect pipes as a precaution, but the technician, Ryan, talked me out of it because he believed it wasn't necessary. This level of honesty and integrity was refreshing and ultimately saved me a lot of money. What's more, the service call ended up being free of charge, which was an unexpected bonus. A lot of businesses wont hesitate at the chance for an easy upsell or to charge for unnecessary work, Dr. Drain is definitely not one of those businesses. Speaking of Ryan, he was a pleasure to work with. He, along with everyone else I spoke to at Dr. Drain, were extremely friendly, helpful, and patient. Ryan answered all my questions and took the time to explain what he believed was the underlying cause of the leak (an issue with the drain pan) and what my next steps should be in terms of getting the contractor who originally installed it back out to my house to fix it. While he was here, I also got into an extended conversation with him about the costs, work involved, and pros and cons of replacing our gas tank water heater with a gas tankless heater (and the pros/cons of gas vs electric tankless heaters). Since we first moved in, switching to a tankless heater has been on our list of changes wed like done, and after talking with Ryan about it, Im now strongly considering having them come back and do that for us sometime very soon. Overall, I cannot recommend Dr. Drain enough. Their short turnaround time, honest approach to their business, and friendly, helpful team made what could have been a stressful situation into a smooth and positive experience. If you're in need of plumbing services, do yourself a favor and give Dr. Drain Plumbing a call. They truly deserve all five stars! Services: Water heater installation, Plumbing leak detection
Mar 26th, 2023

We used to call them when we lived in Chapel Hill and I wish I could teleport them to Charlotte! Absolutely reliable, only ever met Ryan and talked to Tim on the phone. never ever BS'd us at all, didn't waste our time, gave helpful information first about if a job was easy enough for us to do ourselves and then *asking* if we still wanted him to do it, just totally respectful of their clients. Called them for second opinion on a potential safety hazard involving our water heater because we haven't found a place we can trust yet in Charlotte, and they took the time to examine some photographs and asked penetrating questions to make sure they werent missing anything, just to help my partner and I make sure we weren't about to get unnecessary work done. Lifesavers, and I mean this in the literal sense because a gas water heater with problems can *kill you*
Jan 20th, 2023

Be wary of Ryan the technician. Hes never on time to your house. The owner of the company also beats his female employees. Avoid this company at all costs. Something really weird and disturbing is going on behind the scenes. Would not trust these people inside my house or anywhere near my property. Edit: This man went to court for beating his employee and is a domestic abuser. This person should not be in business whatsoever and is rude to everyone but plays the whole veteran victim card.
Jan 10th, 2023

Jun 1st, 2022