Pacifica Senior Living Heritage Hills

Heritage Hills is unique. This is a senior independent living community with memory care on premises. Here you can enjoy living in your own private home with superb service and the main meal of the day beautifully provided. The entire staff is wonderful and really cares about the residents. The community itself is a great friendly group that stays connected and enjoys the many activities and dining together. In short Heritage Hills is an excellent and relatively affordable choice for seniors.
Apr 11th, 2024

Pacifica is an older community, but most units have been updated to very nice finishes. Nice, quiet setting. Very affordable for what is provided.
Apr 9th, 2024

This is a very welcoming community! I felt comfortable the very first time I drove onto the property. The marketing department was very forthcoming and realistically presented the community. Every resident I have met is very pleased to be living here.
Apr 5th, 2024

This is the best facility in the Hendersonville and Asheville area dedicated solely to the various forms of dementia (vs a misc medical patients mix). This has a huge and positive impact on the focus of everything Ill share. Additionally, there are only 20 residentsan exceptional patient-to-staff ratio allowing each resident to be familiar with each staff member enhancing a feeling of safety and familiarity. Additionally it allows the staff to know each residents needs and limitations; personal care. My mother-in-law has been a resident for three years. She now has moderate dementia. Since we live in the neighborhood and volunteer to lead activities we have hundreds of hours in the facility. Staff: The Supervisor (Rhonda) the Activity Director) Tamara and the Med Techs (Mila, Michaela, Cassandra, Jake, Mark, Michelle and Kristina) work with the residents as though they were family. Its a ministry to them; they treat everyone w compassion and respect. Weve been called three times at night about medical issues. When we arrived in 20 minutes they had stabilized Mom and had an ambulance crew in the room. There is also a visiting doctor, nurse podiatrist that specialize in elder care. A physical therapy center (balance, strength etc) is a golf cart drive away. All medications are delivered and can be rushed and there are two hospitals within a 15 minute drive. During both the COVID and flu outbreaks the staff kept everyone safe vs a facility down the hill in which both ran rampant (with deaths) There are numerous activities throughout each day (crafts, games, pet therapy, bingo, movies, story reading, etcwith countless pictures in the newsletter of residents enjoying themselves). Additionally, a professional musician (who plays at Biltmore) leads both chair-exercises and a musical hour on the guitar. King is just as loving and tender as you can imagine. The Activities Director ensure that the entire facility (and each door) is dressed up for each major and minor holiday along with hosting holiday specific treats and crafts. She also hosts Holiday Family Celebrations and meals. Additionally, the Activities Director hosts numerous outings in the large van (like you would take from an airport to your hotel). These include to an afternoon on a pontoon boat, to get ice cream and a drive through a large holiday light display. The everyday-food is plentiful and excellent-served on plates and table cloths (vs steel trays at other facilities). There are also snacks! There is a beautician on the grounds that can provide all types of hair and nail service. The grounds are professionally maintained-covered in flowers and greenery. There is also an enclosed private garden area where residents can safely enjoy the outdoors and family can visit. This Spring (2024) each resident may enjoy their own raised garden which they or staff can care for. With our hundreds of hours in three years we have been nothing but impressed with the staff, the programs and level of care weve both witnessed and experienced with our 90 year old family member. We give our fullest recommendation to your family.
Apr 1st, 2024

The Memory Care Unit was a huge disappointment. We found my mom in soiled clothes often, and had to clean her ourselves even after asking staff. Many times activities did NOT occur as planned when we visited just to take her to something. Her labeled clothes went missing, and only a few of the staff were professional. We met with the MC Mgr and made our concerns known but had NO improvements. The billing was wrong for months. We took mom out and are very sad about the lack of care at this facility. Making the move to put a loved one in MC is hard enough without other problems. The rooms are nice and food was good.We wanted her basci care, and cleanliness is one that did not happen regularly. The owner did NOT return numerous calls when we tried to resolve the problems.
Mar 5th, 2024