Comprehensive Dentistry

Richard D. G. _{on Yelp}

Jul 2nd, 2019

My dentist referred me to Dr. Metz for advanced troubleshooting of a daily problem I was having.First consultation--Went to Dr. Metz's office.  I handed in an overview I'd written with background of my problem.  X-rays were taken.  Dr. Metz reviewed the symptoms and the x-rays.  He was patient with all my novice questions.  He made some recommendations plus recommended I use a pulse oximeter for three nights.Dropped off pulse oximeter three days later.  Was told office would call to schedule consultation.  Not having heard back from the office twenty-three days later, I called and they scheduled the consultation.The second consultation with Dr. Metz covered a lot of ground  Pulse oximeter data showed something unexpected, which we spent much time discussing and then Dr. Metz steered us back to talking about the x-rays.   After awhile I realized I wasn't going to be able to absorb any more information, said so, and wound the consultation down by directing us to conclusions.  Dr. Metz told me to call with any questions.  When I got home and started to write up what had been discussed, I realized I did need his help plus I realized the consultation had gone over health issues but had not directly addressed my original reason for seeing him.  I drew up a summary of what was discussed and a list of questions for him.  The next day  I called the office, asked an assistant if it was ok to e-mail questions, then e-mailed my follow-up questions.   Not having heard back fifteen days later, I sent e-mail reminder of further questions (and that I still had a daily problem).  Received reply from Dr. Metz, "I am happy to respond to your question.  However, from this point on for myself or staff to answer with such detail will be charged.  The complete answer for this particular email will be $2,500, payable in advance.  Additional charges will be made for any follow ups. This applies to phone calls as well."