RiteRug Flooring

New bedroom carpet installation is just what I wanted at a reasonable price. Installers were quick and efficient, cleaned up after and were polite and quiet. Only negative comment concerns their failure to give me an idea what time of day they were coming. Morning vs afternoon would have been helpful. I waited all morning without even a confirmation that they were coming. They arrived by noon and were gone by 2:45.
Feb 15th, 2023

The installation of my flooring did not go well. I was told by my sales rep that I could not schedule the installation in the evening so I had to take a personal day off from my work as a teacher. Apparently the vehicle my flooring was in broke down. My installers arrived after 4:00. The installation was complete between 8:00 and 9:00 at night. I was asked to inspect the installation, but because it was dark, it was difficult to see. The installers cut the cable cord coming out of my bedroom wall. The also disconnected another television on the second floor. Several items of furniture were not returned to their proper spots. I did not notice until after the installers left because the items were in the bathroom. Finally, my front lawn was littered with carpet debris, cigarette butts and other trash which I did not see because it was dark. All in all, I took a personal day unnecessarily, had damage done to my home and trash was all over my front lawn. Rite Rug compensated me for all of this with a check for $100. I found this to be inadequate. When I expressed my feelings to the customer service supervisor she ignored me. All and all a very poor experience. I will not use Rite Rug again for any flooring needs nor should you.
Feb 6th, 2023

Salesperson TJ helped me schedule new flooring in two parts to make the project manageable. We moved items bAck and forth across the house to allow installers access. They helped us with the big items and were great.
Feb 3rd, 2023

Feb 1st, 2023

Carpet looks great in our guest bed room. The staff was friendly and helpful. No pressure and stayed in my budget! Crew was quick and polite too!
Jan 15th, 2023