Chamber of Commerce

      ORNL Federal Credit Union

      ( 13 Reviews )

      ORNL Federal Credit Union
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      Hours

      Saturday:
      8:30 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.8 - (13 reviews)
      8
      1
      1
      0
      3
      Read Our 13 Reviews

      Chamber Rating

      3.8 - (13 reviews)
      8
      1
      1
      0
      3
      › ‹
      • Osmar lemus


        Mar 10th, 2024

      • Rebekah Vaughan

        Be aware that when a member opens up am additional account through the mobile app, the institution will put the account on paper statement mode and then charge you $2. Even if the other share accounts show e-statement, it will still charge and you have to have an employye fix it. Don't bother using the message feature. They wont help but just dismiss it as the customer not selecting the right option You have to speak to someone about it.
        Mar 6th, 2024

      • William Runyan

        Virtually impossible to reach a real human being.
        Jul 15th, 2023

      • C Scalf

        Great bank!
        Apr 17th, 2023

      • Kirsten Benesh

        So I have been trying to get an auto/personal loan with them for about a month now. They accepted my application for $15000 for an auto loan but DECLINED my application for a $5000 personal loan. I know its not the physical banks fault but it doesnt make sense. Despite all this, that is not the reason I am writing this review. Im writing to say that they have terrible customer service. I have called them about 15-20 times within this past month and you know how many times they answered? Not once, I called corporate several times to get their personal number and they never picked up the phone after all those attempts. Also I went in three separate occasions to apply and figure out how to get a loan bc I am new to this and they have me such limited information each time. I asked questions and they went about them like they had no idea what they were talking about. The last time I went, the lady was nicer for sure. But the others werent great. Id recommend going anywhere else.
        Aug 24th, 2022

      Read Our 13 Reviews

      About
      ORNL Federal Credit Union

      The 160,000+ members of ORNL FCU account for over $2.0 billion in assets. Our Community Credit Union provides financial services to anyone who lives, works, worships, or attends school in the 16 counties of Central East Tennessee. The Kingston Branch features Interactive Teller Machines with extended hours Monday through Friday open from 8:30AM - 7:00PM and 8:30AM - 1:00PM on Saturday.

      Contact Info

      •   865-688-9555

      Services

      • Banks & Credit Unions
      • Financial Services

      Specialities

      • Banks & Credit Unions
      • Financial Services

      Questions & Answers

      Q What is the phone number for ORNL Federal Credit Union?

      A The phone number for ORNL Federal Credit Union is: 865-688-9555.

      Q Where is ORNL Federal Credit Union located?

      A ORNL Federal Credit Union is located at 1204 N Kentucky St, Kingston, TN 37763

      Q What is the internet address for ORNL Federal Credit Union?

      A The website (URL) for ORNL Federal Credit Union is: https://www.ornlfcu.com/locations/location-detail/kingston-branch

      Q How big is ORNL Federal Credit Union?

      A ORNL Federal Credit Union employs approximately 20+ people.

      Q What days are ORNL Federal Credit Union open?

      A ORNL Federal Credit Union is open:
      Saturday: 8:30 AM - 12:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 6:00 PM

      Q How is ORNL Federal Credit Union rated?

      A ORNL Federal Credit Union has a 3.8 Star Rating from 13 reviewers.

      Hours

      Saturday:
      8:30 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM

      Ratings and Reviews
      ORNL Federal Credit Union

      Overall Rating

      Overall Rating
      ( 13 Reviews )
      8
      1
      1
      0
      3
      Write a Review

      Osmar lemus on Google

      image

      Business Response on Google Feb 27th, 2024
      Thank you for the wonderful 5-star rating! We are very appreciative!

      Rebekah Vaughan on Google

      image Be aware that when a member opens up am additional account through the mobile app, the institution will put the account on paper statement mode and then charge you $2. Even if the other share accounts show e-statement, it will still charge and you have to have an employye fix it. Don't bother using the message feature. They wont help but just dismiss it as the customer not selecting the right option
      You have to speak to someone about it.

      Business Response on Google Mar 10th, 2024
      Hey Rebekah, we apologize that this happened! I would love to have our digital team look into this and find a resolution. Please email us your contact information at your earliest convenience so we can assist!

      William Runyan on Google

      image Virtually impossible to reach a real human being.

      Business Response on Google Jul 14th, 2023
      Hey William, feel free to email us at [email protected] and we can get you connected with the right person!

      C Scalf on Google

      image Great bank!

      Kirsten Benesh on Google

      image So I have been trying to get an auto/personal loan with them for about a month now. They accepted my application for $15000 for an auto loan but DECLINED my application for a $5000 personal loan. I know its not the physical banks fault but it doesnt make sense. Despite all this, that is not the reason I am writing this review. Im writing to say that they have terrible customer service. I have called them about 15-20 times within this past month and you know how many times they answered? Not once, I called corporate several times to get their personal number and they never picked up the phone after all those attempts. Also I went in three separate occasions to apply and figure out how to get a loan bc I am new to this and they have me such limited information each time. I asked questions and they went about them like they had no idea what they were talking about. The last time I went, the lady was nicer for sure. But the others werent great. Id recommend going anywhere else.

      Business Response on Google Nov 26th, 2022
      Hey Kirsten, we hate to hear this and would like to connect you with our management team to assist! Please email us at [email protected] with your contact info so we can get in touch!
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      Overall Rating

      Overall Rating
      ( 13 Reviews )
      8
      1
      1
      0
      3

      Write a Review

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