Airport Van Rental - Austin

We showed up and they wanted to charge an extra $20 fee that was nowhere on reservation. We did not argue, but just asked why and then lady said WE were being rude and refused service. We had no anger or hostility, just trying to understand the extra fee, which we were willing to pay! This place is crazy and should be avoided.
Jul 29th, 2020

I rarely write reviews unless I'm fired up. Two things... 1. They tried to charge me an extra $100 because I was picking up and dropping off at two different locations. Nothing in their quote even MENTIONED something like that. It was an ambush so I complained but had to call a Supervisor to get this charge reversed. 2. When I dropped off the van to their off site location I asked for a ride back to the airport (literally 1 mile down the street) and was told they couldn't take me to the airport but that they could shuttle me to the other car rental shuttle 5 miles away. I was so done with them I tossed them the keys and took an Uber ride to the airport. I find it hilarious that they are named AIRPORT Van Rental, but they won't take you to...dun dun duhhhh the AIRPORT! I'd rather pay up and avoid the hassle from these jokers.
Jul 18th, 2020

Pick up was a bit slow. The rental places is NOT located at the rental center at the airport and is not open until 8am. You are charged if you have to drop your van off before they open. Our flight came in early and we had to wait until they rental place opened. Costumer service was good and the lady at the counter was patient. We were a bit agitated from waiting after our long and earlier flight. Prices were high after all the additional fees were added.
Jul 14th, 2020

It's definitely a different experience, the car was pretty new and clean, also closest to the airport.
Jul 7th, 2020

Jun 9th, 2020