Ardan

Lousy elevators keep breaking down. Poses. Severe fire risk and hazard for any emergency responders for the call me resident's therein.
Mar 18th, 2024

This apartment has terrible property management problems and participates in shady business practices. I wouldnt recommend it. Not to mention the constant car break-ins, theft, and elevator issues.
Mar 13th, 2024

If you notice the 5 star review two comments below mine, you can tell this is a fake review. He is a realtor and probably got a benefit from the post. The Ardan has been awful since I moved in. At first, the leasing agents are never in the same page. I scheduled a reservation for my move in slot, and they scheduled someone else as well during my time slot. My movers were sitting outside the building for 1 hour and 28 minutes, that I had to pay myself. When I moved in I noticed that one of my rooms did not have a ceiling fan or any lighting whatsoever. Their response was "buy a lamp", and that the floor plans only have a ceiling fan in one room. If you wanted a ceiling fan in the other bedroom, you had to buy one yourself and pay for an electrician to install it. I went into their website and looked at their 360 tour and both rooms display a ceiling fan, so I was able to get them to install the fixture. The worst part is that the elevators are ALWAYS BREAKING DOWN. I understand this is an issue in every high rise building, but the constant breakdowns have to stop. They are always repairing the minor issues, but never digging deep to resolve the main problem. The manager Nathan always has the tendency to blame the residents for everything. Blaming the residents for "overcrowding". What are we supposed to do, sit there an extra 20 minutes to avoid overcrowding? We got places to be at. There has been times that all 4 elevators have broken down on a Saturday afternoon and we were left with the option of using the stairs to go up/down 19 floors. This place needs a new manager who is willing to resolve the issues in a timely manner. He stated that he was going to update the community on the elevator issue, but he waited to reply the following day. This is uncalled for and needs to get fixed ASAP. EDITED UPDATE: 3-11-24 After a week and a half, the elevators keep breaking down. We recently had an elevator drop two floors With residence inside. I personally am scared to get into my own elevators in this property. They keep saying that theyre doing the best and listening to our concerns, but in reality theyre not doing anything, but putting a little Band-Aid on these elevators. Something we resident have been noticing is that our gated garage Isnt quite secure or safe. Our property manager says that people are coming into the property due to tailing residents while theyre coming inside. We have addressed this concerned to him after finding out that the gate is opening up for everybody He has yet to do anything about it. There has been stolen vehicles, vandalism, and damages to the vehicles in our property. You can see the attached video on how my car opens up without the tow tag being in the windshield. I have sent an email to the property manager, along with other representatives for Millcreek community, such as Teresa. And none of them have yet to reply to me after a week. Very unprofessional of them, and you can see that they really dont care about their own residents.
Mar 10th, 2024

There are significant issues with the elevators in this building. As of March 2024, we are having regular elevator outages, with all four down and passengers getting trapped in elevator cars. One has been down/not functioning for more than a year, with constant service interruptions for the other three. Communication from the management team is poor and unreliable as well, often mismanaging expectations. If you're considering renting here, be very thorough in your tour with leasing. Here's a history of updates to my review/reports of what it's like living at Ardan: 5/31/23: -still experiencing down elevators (2nd picture) -new amenity fees are being implemented -building security appears generally absent, leaving stations unattended There is a 180+ resident group chat that circulates issues and concerns. If you know someone who lives at the Ardan, they can probably provide significant context in considering the Ardan as your residence. 8/15/23: -The building manager (who responded below) was terminated, and Ardan continues to re-staff its team. -We continue to experience elevator outages. -Security remains an issue/concern among residents, though garage security has improved. -There appears to be much more property marketing online that contrasts with resident experiences. 8/24/23: One of our elevators is out of commission again to replace cables. This is how it looks as a resident (third image. 9/22/23: two elevators remain out of service, see fourth picture with the ladder. There are also a number of reports of rats on the community pool deck. The entry gate to the garage is broken and open, with vehicles being broken into most recently as 9/20. 11/9/23: Elevator shutdowns persist, along with leaks throughout the 23rd/top floors (see images of ceiling cutout that has remained like this for 2+ weeks, along with the leak next to the speaker in the elevator bay). Residents are also very skeptical of positive reviews that have recently appeared on Google. 3/7/24: We are experiencing significant ongoing elevator outages, with all 4 elevators down for hours at a time and nearly a full day over the past weekend. Residents are reporting being trapped in elevators, elevators dropping floors, lights out in the elevators in total darkness. The Dallas Fire Department arrives regularly to either help people out of locked/stalled elevator cars. The management team is trying, but there's not a lot of objective clarity as to what is happening, and it feels unsafe to live at Ardan.
Mar 7th, 2024

I visited the Ardan and all of the elevators this past weekend have been inoperable. This is a 20 story building with people visiting with disabilities. Their elevators have been a problem for years. Its a beautiful building but why would anyone stay here if the elevators dont work. What happens in an emergency or a fire? This is totally unacceptable and I hope my daughter does not renew her lease.
Mar 6th, 2024