Chamber of Commerce

      SureStay By Best Western New Braunfels

      ( 96 Reviews )

      SureStay By Best Western New Braunfels
      #1 Guest Satisfaction, Economy Hotel Chains
      Yext Power Listing.
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.0 - (96 reviews)
      31
      16
      6
      10
      33
      Read Our 96 Reviews

      Chamber Rating

      Verified Member
      3.0 - (96 reviews)
      31
      16
      6
      10
      33
      › ‹
      • Pedro Borjon

        Super clean and very nice rooms
        Mar 28th, 2024

      • Mikey Mc

        An overall well maintained hotel, wonderful folks working here, room very nice and spacious, comfortable bed, delicious Texas waffles for breakfast...
        Mar 3rd, 2024

      • corie wetz


        Mar 1st, 2024

      • Jerome Ling

        I checked in yesterday the woman at the counter was informative and helpful. Then my stay was alright until checkout this morning. I am a rewards member with best western and to my understanding early check ins and late checkouts are complimentary and shouldn't be a big deal we'll this Karen of a woman called my room this morning at 1059 and told me I couldn't have a late checkout that she was going to charge me for it and that I had to be out by 11 thankfully I had managed to get my stuff together quickly and get out before 10 after. As I am leaving I noticed the police arriving at the hotel. Not having a ride I sat on the steps to smoke a cigarette and a few minutes later the police came to the room and told me I had to leave the property cause the hotel wanted me gone. They called the police cause I wanted a late checkout.
        Jan 31st, 2024

      • alan train

        Worst Best Western in the country. Must avoid. Inedible breakfast not worth the price even though it's free. And when I complained that there was no heat in my room one night, the owner/manager made excuses. He doesn't give a damn. He's so cheap he actually refused to reimburse me for that night. A truly terrible place.
        Jan 10th, 2024

      Read Our 96 Reviews

      About
      SureStay By Best Western New Braunfels

      At the SureStay By Best Western New Braunfels in New Braunfels, TX, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay Hotels by Best Western welcome those who like to travel simply and casually.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for SureStay By Best Western New Braunfels?

      A The phone number for SureStay By Best Western New Braunfels is: (830) 629-1155.

      Q Where is SureStay By Best Western New Braunfels located?

      A SureStay By Best Western New Braunfels is located at 510 S State Highway 46, New Braunfels, Texas 78130

      Q What is the internet address for SureStay By Best Western New Braunfels?

      A The website (URL) for SureStay By Best Western New Braunfels is: https://www.bestwestern.com/en_US/book/hotel-rooms.54168.html?iata=90000018&ssob=BLSSH0003G&cid=BLSSH0003G:yext:website:54168

      Q What days are SureStay By Best Western New Braunfels open?

      A SureStay By Best Western New Braunfels is open:
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours

      Q How is SureStay By Best Western New Braunfels rated?

      A SureStay By Best Western New Braunfels has a 3.0 Star Rating from 96 reviewers.

      Hours

      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours

      Ratings and Reviews
      SureStay By Best Western New Braunfels

      Overall Rating

      Overall Rating
      ( 96 Reviews )
      31
      16
      6
      10
      33
      Write a Review

      Pedro Borjon on Google

      image Super clean and very nice rooms

      Business Response on Google Apr 9th, 2024
      Hello Pedro Borjon,
      We are glad to know that you were satisfied with the cleanliness and appearance of our rooms. Maintaining a clean and attractive environment is a priority for us, and we strive to offer the best possible service to our guests. We appreciate your kind words and recognition. If there is anything else we can help you with or if you have any additional comments to share, please don't hesitate to let us know. We hope to have the pleasure of welcoming you again in the future!
      Sincerely,
      CC - Guest Relations Manager

      Mikey Mc on Google

      image An overall well maintained hotel, wonderful folks working here, room very nice and spacious, comfortable bed, delicious Texas waffles for breakfast...

      Business Response on Google May 28th, 2023
      Dear Mikey, Thank you for your excellent review on your stay in our property. We are doing our best to go above and beyond to ensure our guests have an amazing experience with us. We are looking forward to having you again as our guest.Sincerely,CC - Guest Relations Manager

      corie wetz on Google

      image

      Business Response on Google Feb 25th, 2024
      Dear corie wetz, Thank you for giving us a 4-star rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely, CC - Guest Relations Manager

      Jerome Ling on Google

      image I checked in yesterday the woman at the counter was informative and helpful. Then my stay was alright until checkout this morning. I am a rewards member with best western and to my understanding early check ins and late checkouts are complimentary and shouldn't be a big deal we'll this Karen of a woman called my room this morning at 1059 and told me I couldn't have a late checkout that she was going to charge me for it and that I had to be out by 11 thankfully I had managed to get my stuff together quickly and get out before 10 after. As I am leaving I noticed the police arriving at the hotel. Not having a ride I sat on the steps to smoke a cigarette and a few minutes later the police came to the room and told me I had to leave the property cause the hotel wanted me gone. They called the police cause I wanted a late checkout.

      Business Response on Google Jan 27th, 2024
      Dear Jerome Ling, We sincerely apologize for the inconvenience and frustration you experienced during your stay, and we appreciate you bringing this matter to our attention. Your experience is not reflective of the level of service we aim to provide, and we regret any misunderstanding regarding the late checkout policy.We will be investigating this incident thoroughly and addressing the communication breakdown to ensure that our policies are clearly communicated to all guests. We understand the importance of making our guests feel valued, and we apologize for falling short in this instance.If there's anything specific we can do to address your concerns or make amends, please do not hesitate to contact our management directly. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Sincerely, CC - Guest Relations Manager

      alan train on Google

      image Worst Best Western in the country. Must avoid. Inedible breakfast not worth the price even though it's free. And when I complained that there was no heat in my room one night, the owner/manager made excuses. He doesn't give a damn. He's so cheap he actually refused to reimburse me for that night. A truly terrible place.

      Business Response on Google Jan 14th, 2024
      Dear alan train, We sincerely apologize for the unsatisfactory experience you encountered during your stay at our hotel. Your feedback regarding the breakfast and the lack of heat in your room is deeply concerning, and we regret any inconvenience this may have caused. We hold ourselves to high standards, and it is disheartening to learn that we fell short of your expectations.Our commitment is to provide a comfortable and enjoyable stay for all our guests, and we take your comments seriously. We are actively addressing the issues you've raised with the respective teams to ensure immediate improvements. Sincerely, CC - Guest Relations Manager
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      Overall Rating

      Overall Rating
      ( 96 Reviews )
      31
      16
      6
      10
      33

      Write a Review

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