Quality Inn Spanish Fork North

Exactly as advertised. Clean, simple, friendly staff.
Apr 9th, 2024

Manager at front desk was very rude, did not answer questions and tried cutting corners when checking in and getting a room. Would never recommend a room here to any one even if I hated them!
Apr 6th, 2024

In this hotel the cleaning employees steal or steal what they like. They check your luggage. I filed a complaint and when the police came. The manager responded that the cameras are for decoration... I do not recommend this place, there are better ones nearby like the Hilton among others...
Mar 11th, 2024

Clean, easy checkin, courteous. Had work table and chair. Good lamps for the decor. Fridge and microwave in the room. After seeing multiple bad reviews it seemed unfair to the people and the pleasant management, working hard to maintain and operate the place day in and day out. The place showed the hard work, price was extremely reasonable for what I paid, and I had no issues. A person who wants to leave a bad review will 100% of time leave a bad one as they have nothing better to do or really had a bad experience, while a person who wants to leave a good review will only leave a review 10% of the time as we are busy people. Example, people like mr.Chris, thinks he is a certified bed and sheet inspector so he had to rip apart everything to microscopic level and then leave a 1star review forgetting everything else that was good. Does he examine the past history of the recycled plastic straw he just used? This type of low raters skew the average rating so Im doing my part. Being fair is important but being unjust is terrible.
Mar 29th, 2024

Where to start with this awful "hotel". Having the word "Quality" in their name is pure false advertising. The young man working the front counter is nice and nothing but kudos to him for having to work in such a dump. I needed multiple rooms so the manager Jardin, who goes by Josh, came and immediately was rude. I've never experienced such poor customer service. Stood way to close to me and refused to even hear what my request was. I didn't get even speak one sentence before he just says that there is no point to talk to him, I need a credit card and that's final. Of course I need a credit card, like all hotels. I needed to know if he could do the reservation for the days in question and for the number of rooms I needed, but he wouldn't even let me speak. Just said that I need a credit card and didn't even want to hear what I was asking. I needed 20 rooms for multiple weeks. Instead of helping me with respect, he looks at the receptionist and says if anyone else like him comes in to say the same thing. Absolute joke. The place looks dirty, the parking lot is rough, and the management is rude and unprofessional. Do yourself a favor and go to the Hampton Inn next door, which gets 5 stars every time I need to rent out multiple rooms. That place is modern with friendly staff. From the looks of "Quality Inn's" empty parking lot, it's obvious everyone else agrees too. That's what I get for shopping around I guess. Went next door and they were able to help me. Sticking to Hampton Inn next door if I need a place in Spanish Fork ever again. *Response to the owner: Thank you for proving my point. No customer service and rude attitude. I wanted to inquire about the National Guard and for a construction company as a separate stay. 43 is a lie, no contract has that many inquiries. At most, I was the 7th or so. Even if I was the 100th, you shouldn't treat people like that and let me speak to you. You're supposed to be management! You didn't even let me ask if the rooms were available on the days needed. You need ID and credit card for any hotel. The tone in your voice and attitude towards me was hostile. I was trying to do business with your establishment. Additionally, I needed further information for the construction employees I need to house in May. You should not yell and really let customers speak on why they are there in a professional and courteous manner. No worries, the Hampton Inn next door is getting our business. Enjoy your empty parking lot. Safety: This place could care less about it. Noteworthy details: Poor management if that's your thing.
Mar 26th, 2024