AAA Manassas Car Care Insurance Travel Center

Over priced 60 buck to change a brake light went to Valvoline 15 bucks. It has been 4 yrs have not been back since. Just updated my review.
Mar 25th, 2024

Driving overseas requires an international drivers license (IDP). AAA is the only place that I am aware of who offers this. The IDP is a paper booklet stamped by AAA, with your photo and handwritten identification information. This is done onsite, or mailed in. My husband and I went onsite, so we didn't have to worry about mail time. We couldn't tell if AAA offered the photos for IDP, so we got passport photos at a local CVS. We were happy to see photos are offered onsite and for lower prices than local drug stores. Since we walked in with our passport photos from CVS, still in CVS sleeve, we didn't need their photo service. Sadly, the lady helping us took one quick look at the photos and said the white background isn't white enough and we need to purchase photos from AAA, since often CVS and other sites don't have white backgrounds. She explained we can get our money back from the drug store if we still had the receipt. I complied but my husband didn't agree. As I sat there, several others came and she came back to explain there was another client with a photo from a drug store out of compliance. We then drove to another AAA location and my husband was able to use the same CVS photo, which was rejected at Manassas AAA, for his IDP completion. This is a scam AAA Manassas won't accept passport photos that are regulated by the Department of State. The manager reached out and told me that she is sorry "I feel this way". This office takes advantage of people for an extra $15 for IDPs. As another AAA location accepted and applied my husband's photos (taken at the same location with the same background) without concern, I should not have been told to have another photo done, cutting me $15. I will never return and have a poor view of AAA now for this unresolved inappropriate experience.
Apr 6th, 2024

I can't recommend this location for getting an international driving permit. While I was there myself and 3 other couples were told our passport photo, backgrounds we brought in were not "white", and and we would need to pay 15 dollars for new photos. I ended up going to another location and my passport photo was accepted without issue. Ironically if they posted on their website that they offer photo services at the location and the price. I probably would have used the service since it was cheaper than where I had got the photos done. Edit: I reached out to the email address as requested, they simply put us in touch with a manager at the store. After speaking with the manager Octavia, it became very clear that management here is not interested in acknowledging the poor experience that we had or addressing the underlying issue occurring at this location. Octavia was incapable of taking ownership and apologizing for the poor experience, she constantly deflected by saying she wasn't there at the time of service and questioned the validity of our photos despite them being accepted without issue at another AAA location. Reaching out as requested was just another complete waste of my time. If you want a better experience do not patronize this location. The management and customer experience will disappoint.
Apr 5th, 2024

Had a great experience here with excellent travel advisor Ms Lilly.
Mar 23rd, 2024

Always well-taken care of by this team!
Feb 24th, 2024