Oakley Vault

Very friendly and helpful staff. They introduced me to some sport lenses that I was looking for. Offered me some discount on the second lens and also offered me a free nose pad replacement for my other frames (even before I made my purchase). I loved to come to this store. I've purchased several Oakleys in this store.
Mar 9th, 2024

Amazing service I will be back
Mar 1st, 2024

Jan 30th, 2024

Matthew at the Tulalip store was fantastic. He was knowledgeable, enthusiastic, fun and easy going. I would recommend dealing with him. Love the glasses and they fit exactly how I wanted. Carol, Jayson and staff are fantastic. The staff, variety, quality will keep me coming back.
Jan 3rd, 2024

Took my $260 glasses into the store to get a screw replaced. I had only worn these glasses two times since purchase. The manager took my glasses to the back room for over 20 minutes to replace a screw. He brought them back to me, and I went about shopping. Later in the day checked the screw replacement, noticed he cut off the screw at a sharp angle, scratched my glasses frame up badly and scratched the glasses lense. Called the store and talked with the manager who worked on my glasses and he denied damaging the glasses and would not replace the damaged glasses without a receipt. These glasses were a gift from my father and he didnt keep the receipt. I can no longer wear the glasses due to the scratches being in my view of sight. Super frustrating to know that the manager damaged my glasses and lied about damaging them. He could have simple replaced the glasses and owned up to his mistake. Ive personally purchased over 12 pair of glasses and snowboarding goggles from this store location. After this horrible customer service experience of replacing just a screw, I will never purchase glasses again at this store. The very last photo is of what the original screw should look like. The replacement screw should look the same. It sits inside the glasses frame, no sharp edges and the screw is not sticking out.
Mar 21st, 2024