City National Bank

City National Bank

Hours

Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM

Chamber Rating

Verified Member
4.4 - (16 reviews)
12
2
0
0
2
Read Our 16 Reviews

Chamber Rating

Verified Member
4.4 - (16 reviews)
12
2
0
0
2
  • Debra Mathias

    Warning, dont go here. Theyll say that you swore cuss at them but they dont have proof but you do then they tell you youre banded without even giving you a letter or anything. I will never use this bank again and I will let my friends never use this bank. this bank worldwide is unprofessional unrespectable to its customers. They even banded my daughter when shes not even a customer
    Feb 7th, 2024

  • derek

    They are the best at Walmart Southridge best banking experience I have had in 30 years
    Dec 5th, 2023

  • Brian Long


    Sep 3rd, 2023

  • sharon harding


    Aug 3rd, 2023

  • Ryan Kirkpatrick

    I have lost my debit card so I use cash app or Apple Pay as my means of funds and with that being said, I dont usually keep money in my checking account and I have a notification every time it dips into the negatives due to auto pay being set up on the main account. After providing screenshots that I used an instant transfer in the morning that didnt deposit until the next morning after, I sent proof that City National had received my money yet still charged me with a paid item fee for two days straight despite them receiving the money that same day as soon as the charge took out. There was no collaboration to help assist the customer, even after trying to provide screenshots and documentation with proof. Officially done with City National. They have terrible customer service.
    Feb 11th, 2024

Read Our 16 Reviews

About
City National Bank

City National Bank has been delivering innovative, superior financial solutions for decades, proudly serving consumers and businesses through more than 90 locations in West Virginia, Virginia, Kentucky and Ohio. One of the best community banks in the nation, City ranked #1 in customer satisfaction four out of the last five years in the North Central region of the country in the J.D. Power U.S. Retail Banking Satisfaction Study.

Contact Info

Products

  • PERSONAL AND BUSINESS CHECKING ACCOUNTS SAVINGS ACCOUNTS LOANS; MORTGAGE HOME EQUITY LOAN/LINE OF CREDIT CDS WEALTH MANAGEMENT SERVICES CASH MANAGEMENT PRODUCTS & SERVICES

Questions & Answers

Q What is the phone number for City National Bank?

A The phone number for City National Bank is: (304) 744-9650.


Q Where is City National Bank located?

A City National Bank is located at 2700 Mountaineer Boulevard, South Charleston, WV 25309


Q What is the internet address for City National Bank?

A The website (URL) for City National Bank is: https://www.bankatcity.com


Q What days are City National Bank open?

A City National Bank is open:
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM


Q How is City National Bank rated?

A City National Bank has a 4.4 Star Rating from 16 reviewers.

Hours

Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM

Ratings and Reviews
City National Bank

Overall Rating

Overall Rating
( 16 Reviews )
12
2
0
0
2
Write a Review

Debra Mathias on Google

image Warning, dont go here. Theyll say that you swore cuss at them but they dont have proof but you do then they tell you youre banded without even giving you a letter or anything. I will never use this bank again and I will let my friends never use this bank. this bank worldwide is unprofessional unrespectable to its customers. They even banded my daughter when shes not even a customer

Business Response on Google Jan 12th, 2024
Hi Debra! Thank you for your review. We are sorry to hear that you had an unsatisfactory experience. Your feedback is appreciated as we continually strive to provide the best possible service to our customers.

derek on Google

image They are the best at Walmart Southridge best banking experience I have had in 30 years

Business Response on Google Dec 12th, 2023
Hi Derek! Thank you for taking the time to give us a positive review! It’s always great to hear that our customers have had a great experience. We appreciate the opportunity to serve you.

Brian Long on Google

image


sharon harding on Google

image


Ryan Kirkpatrick on Google

image I have lost my debit card so I use cash app or Apple Pay as my means of funds and with that being said, I dont usually keep money in my checking account and I have a notification every time it dips into the negatives due to auto pay being set up on the main account. After providing screenshots that I used an instant transfer in the morning that didnt deposit until the next morning after, I sent proof that City National had received my money yet still charged me with a paid item fee for two days straight despite them receiving the money that same day as soon as the charge took out. There was no collaboration to help assist the customer, even after trying to provide screenshots and documentation with proof. Officially done with City National. They have terrible customer service.

Business Response on Google Mar 7th, 2024
Hi Ryan. Thank you for your review. We are sorry to hear that you had an unsatisfactory experience. Your feedback is appreciated as we continually strive to provide the best possible service to our customers.

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Overall Rating

Overall Rating
( 16 Reviews )
12
2
0
0
2

Write a Review

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