T-Mobile

Mar 9th, 2023

Grant at this T-Mobile location is fantastic at his job! He's super knowledgeable, helpful, and very compassionate towards his customers. My situation has been very stressful and he's done everything in his power to get it resolved. My Family and I have been grateful for his customer service towards us! Thanks again.
Feb 10th, 2023

I would give THIS STORE the lowest score possible!! We were Sprint customers and became T-Mobile customers when they purchased Sprint. The transition was seamless and we never had any issues. Just after Christmas, we had seen numerous television commercials about four free IPhones and an unlimited plan for $100 per month. I called the store and confirmed if this was something we were eligible for and they confirmed "Yes" we did qualify. The representative on the phone was extremely nice and helpful. He was finishing his work day prior to me finishing mine but told me anyone there would be able to help. I went there directly after work and the customer service by both the retail representative and the manager was the WORST I HAVE EVER EXPERIENCED IN ANY STORE (wireless or otherwise). First, I asked about the commercial and the advertisement. The retail representative told me "I stopped watching TV when I was like 12". (This is a national advertisement with the two stars of the TV show Scrubs. I would think the employees should be aware of current promotions) He tried to switch me to a new plan that was more expensive that what I was currently paying. I asked if he needed my number to see what we currently have, he quickly said "No" and "bye". I went home to discuss it with my wife and the TV commercial came on at that moment. I recorded it with my IPhone and went back to the store to show it to him. He still had no knowledge of it so I asked to speak with the manager. The manager and he was just as rude. Never offered any solution, apology or alternate scenario that could resolve my situation. (other than buying two new IPhones for $1600 and adding a line to my account) When I told them I would be leaving T-Mobile and going to AT&T I was given a "Byyyyyyyyeeee" (like the kids do now) and a "Happy New Year" in a condescending fashion. So, I left that store directly and went to AT&T at San Tan Mall and switched immediately. I see from other reviews that the owner of this independently owned store (not an actual T-Mobile store) has reached out in the past for further feedback. Save your time and energy. I'm done with this store and T-Mobile entirely! I realize the person who I discussed the situation with earlier in the day could've made a mistake or maybe there was a lack of communication as we were Sprint customers previously. However, to be treated the way I was treated this afternoon is inexcusable.
Jan 17th, 2023

T-Mobile is a fraud - stay away at all cost.
Dec 1st, 2022

Nathan. Thank you so much for the help on point and Very professional My 1st visit the young man surprised me with his knowledge of the phones He's up-to-date with most the Current electronics and so helpful. I drove 45 minutes just to go to this store.
Sep 18th, 2022