Superior Facility Services, LLC

Will never work for this company again. They do not pay their vendors or contractors.
Mar 21st, 2020

If I could give them negative stars, I certainly would. I was required to use this group through First American Home Warranty (FAHW, a separate review) when my heater went out in December, 2018. Aside from the initial $75 service fee, I was required to pony-up an additional $600 to have the heater, coil and filter door installed. After waiting for the equipment for almost 3 weeks, through no fault of Superior, they installed the equipment right before Christmas. Took them all day but, luckily, a friend was able to house-sit that day. Job done. Heat. Yay. Right? That is, until a Tuesday in April, 2019, when it rained cats and dogs. I heard a dripping in the closet that housed the unit and rain was literally pouring onto the top of the unit. The wood floor of the closet was soaked. I called Superior and was told that I had to call FAHW to do anything about the job, since they contracted with them. After wrangling with FAHW, I was required to pay another $75 service fee to have Superior come out to look at the problem, which was that the area on the roof that connected to the unit had not been properly sealed at the time of installation and was now leaking. FAHW offered a 30-day warranty on the original work and told the service tech that they now considered my issue related to the roof, which was not covered. To Superior’s credit, they sealed the roof flange on their dime, after I made comment about whether or not they warranted their work for longer than 4 months. However, I am now being dunned by FAHW for the $75 service fee that I paid at the time of the service call. This means Superior DID NOT pay FAHW. When I finally got someone at Superior’s number to answer, I was told that they were now out of business. Hmmm…really? This leads me to WHY I’ve written the reviews today. My A/C went out late last week. In speaking with numerous heat and air folks, I was told that both the inside and outside units should probably have been replaced, since the coil was replaced. Ok. No harm, no foul. It wasn’t. BUT, when the A/C guy came to look at my current unit and asked to see the heating system (to make sure the coil would work with a new unit), he noticed some things not properly connected. My new A/C is in and fresh air is blowing. However, it appears that my heater was not set up on L/P and it was just a fluke that I was able to have heat earlier this year. This will require an additional service fee in the fall to have it properly assessed and set up, but I have “the Guy” that I intend to use forever. Buyer-beware. While Superior Facilities may not be in business any longer, someone is answering their phone and is in business with that number. If you are toying with the idea of getting a home warranty, be sure YOU can choose the service company. ASK FOR RECOMMENDATIONS. Pay for as many service fees as needed and get second, third, fourth and, even fifth, opinions.
Nov 4th, 2019

Nov 1st, 2019

James and Ralph were very knowledgeable and professional. Took time out of the job to answer any and all questions my wife and I had and still got the installation of our heat and air unit done in a timely manner. I would highly recommend them to anyone.
Oct 27th, 2019

Oct 12th, 2019