Echols Transport and Recovery Inc.

0 stars if I could...Horrible customer service, they will pick up and hang up the phone almost every time...they also lie about pickup times.... Not talking minutes either...talking multiple hours and hours! Service: Car towing
Aug 13th, 2022

Aug 10th, 2022

This company needs to do better with time management, I have been waiting for almost three hours only to call the company and the dispatcher to tell me know one has got my ticket Agero do better at who you hire, they should have to account for how many people they already have assigned to they the Rodd just told me they have over 40 ppl waiting so terrible. We must do better at this the repair shop will be closing soon and I'm still waiting. Service: Car towing
Aug 9th, 2022

Do i need to repeat the exact same thing as the other reviews? 2.5 hrs later still waiting USAA ought be ashamed for continuously utilizing them Service: Battery
Aug 4th, 2022

This business deserves absolutely ZERO stars. They lack in timeliness, professionalism and integrity. I had an issue with my vehicle and contacted my car insurance provider to let them know that I would need tow services. I received absolutely no communication regarding where or when this company would arrive via text or phone updates. Concerned, I called my insurance provider after an hour of waiting to let them know about the lack of updates. A customer service representative states that someone from Echols Transport should have already been assigned and that they should have contacted me. Their system was showing that Echols reported they were on the job already. That was Red Flag #1. Echols then calls me a few minutes later saying theyve JUST dispatched someone and that the employee would arrive in 45 minutes to an 1 hour. Echols then falsely reports their ETA to my insurance company as 20 minutes via text. Red Flag #2. I call Echols again and we agree to have someone come at 5:30pm because my mechanic would be at his shop to let my car in. 5:30 rolls around, and no tow is in sight. I call Echols and they state someone has not yet been dispatched. Wow. Please keep in mind that I called them two hours prior and they confirmed the time with me. Afterwards, I called my insurance company again requesting a new provider. They informed me that they contacted Echols and asked that I give them one more chance. An Echols employee, Frank, calls me saying he is 21 minutes away. 30 minutes pass and he is no where to be found. I call his number, no answer. I call again another 20 minutes later and still no answer. Around 7:45pm, I decided to call my car insurance provider to put my foot down and request a new towing company. Shortly after, my friend and I notice a tow truck circling the parking lot. It is Frank from Echols who arrives. My friend leaves the car and asks him why he did not provide me updates regarding his whereabouts. The employee states that he left his phone at the gas station and had to go back to retrieve it..? My thing is, why not call me back once this alleged missing phone was retrieved? Why not provide an update? My friend asks him these questions and his response was he didnt think about that. Interestingly, we noticed him pulling out a smart phone and speaking on it. I would not be surprised if he was lying. Every tow company that I have ever used call when they are nearby. The incompetence at Echols is astounding. This employee, Frank, never answered his phone and did not arrive within 21 minutes. His arrival was well over an hour later. Because we cancelled the service, he drove off and I was issued another company that was both timely and extremely responsive. If your insurance provider mentions Echols to tow your car, please ask for another company to do the job. This company boldly lies about their ETA and the whereabouts of their drivers. Overall, I wasted seven hours of my time waiting on this company. I will never do that again. This could have been an incredibly unsafe situation for my friend and me had this occurred in the middle of the night and we were somewhere on the side of the road. I will be filing a formal complaint with my insurance company.
Aug 8th, 2022