Manilow Tower Suites

I have used Manilow Suites on two occasions in the past year totalling just over 3 months. I found the Manilow staff, from the company president (Rob Walter) to the office staff and maids, to be professional and very responsive. My second stay required a last minute extension of a month). Mr Walter made the extension seamless and stress free. Each stay has been at the Aqua on Columbus Avenue, the staff of that building is great and it has all the amenities you would want. The companys policies around reservation, payment options and (if necessary) cancellation are far superior to the competition. Ill definitely use then again on my return extended stays in Chicago
Jan 16th, 2023

This company advertises beautifully furnished, luxurious, and elegant suites for rent. I rented a one bedroom apartment from them in Chicago, and the apartment was in no way close to being luxurious, elegant or beautifully furnished. I paid top dollar for this apartment and was extremely disappointed. When I first arrived the cable TV was not connected, and I had WiFi issues for the first five days. I made multiple requests to the Manilow team before receiving a response. When the cable was finally installed the streaming service was sporadic. I tried to stream movies and over and over again the movie would stop and just churn. The apartment itself was cheaply furnished with a linoleum floor. Initially there was no rug, no counter chairs and no chairs on the balcony. After complaining, they did bring a small rug, 2 counter chairs and one chair for the balcony. The apartment in general was very sterile, with not one picture on the very white walls. The windows of the apartment were filthy dirty and were not cleaned for my entire stay. A large piece of linoleum was peeling away and was not fixed until the day before my departure. I was told that my monthly rent would include weekly housekeeping. That didnt happen. I was there for one month and the apartment was cleaned just two times. My experience with Manilow Suites was extremely upsetting & disappointing. Photos of windows and peeling linoleum below.
Sep 1st, 2021

Feb 24th, 2021

My experience started off great (when working with Denis Lyons), then quickly turned reductive, unwelcoming and accusatory when not working with him directly.
Dec 1st, 2019

My husband and I are retired and live in central Illinois. As much as we love our small city, we like to balance life with short stays in Chicago. Our favorite resource for working this out is Manilow Suites. They provide short term stays in beautiful high rises in the loop and by the lake. We love to go to Millennium Park and Pritzker Pavilion for free and fabulous music, to jazz venues, boat rides, visit friends and walk. Our space with Manilow Suites this summer included a stocked kitchen, bedroom, nice furniture, and even a washer/dryer. Francine Manilow and her staff do a great job providing what we need, including apt. cleaning. They are responsive and professional. What a great space for us to spend several weeks in summer or anytime during the year. Check it out.
Nov 19th, 2019