Andrews Federal Credit Union

Id give zero stars if possible. Terrible customer service and inept employees. Electronic banking system is useless. Avoid at all costs.
Jan 18th, 2022

Horrific customer service
Dec 28th, 2021

They dont care about their customers. On several occasions Ive been charged privilege pay even when I have overdraft protection. I once spoke to a member and she claimed the overdraft protection only protects my checking account. They couldnt get it to cover my savings account. If for any reason a transaction goes through my savings and I do not have enough balance, I am charged a fee, whether or not I have enough balance in my checking account. Thats a total cheat. To do away with unwanted charges, I spoke to a member and asked him to take off the privilege pay benefits. With that, if I loose track of my account balance and I do any transaction, it would be denied and that would keep me informed of what to do. The member agreed and confirmed turning it off. Only for me to check my account few months later to see another privilege pay charged on my account. What pains me most is that I had enough balance in my checking account. I called member service to alert them and they promised a call back. The lady also confirmed to me that the last person I spoke to did not take off the privilege pay benefit. She attached a note to my claim about it, and told me she had done what I requested. Up until now, no call back to address my concern. Today, there was another privilege pay posted on my account. Meanwhile, I had a deposit from Zelle that was still pending to be posted in my account. I might as well stick to Chase bank and move all my direct deposit to them.
Nov 29th, 2021

Apr 29th, 2021

Great modernly updated location, very quick in and out service but concerned when I'm asked what I'm doing with MY funds when making a large deposit into MY account. That was a coaching opportunity for the AFCU employee that I missed but it was a Friday and I was decompressing but hoping this review is read and acted upon.
Apr 7th, 2021