Mavis Tires & Brakes

During our journey back to North Carolina from a cross-country trip, we encountered the need for two new tires on our Tesla. Aware that options were limited, Mason and his team at Mavis Tires and Brakes went out of their way, staying beyond closing hours to ensure our vehicle was equipped with secure, safe tires. Mason's professionalism, respectfulness, and exceptional service, paired with his dedication to going the extra mile, have left us deeply appreciative. We highly recommend this outstanding team. Their willingness to assist, especially when local shops were reluctant to help a Tesla owner, was remarkable. As the spouse of a veteran and a mother, I found this stressful situation to be handled with utmost compassion by Mason and his crew. They truly deserve recognition and rewards for their exemplary customer service.
Apr 4th, 2024

Mason and the guys go absolutely out of their way to go above and beyond. Incredible customer service, real consultation and recommendations and quality service. I live in Georgia and work in East AL, I will go out of my way to do my brake work and buy tires here.
Mar 25th, 2024

Overall, a great experience, but make sure to review all the details! Still giving 4 stars as when Ive called back with my concerns, they immediately took care of me. Service: 4 new tires while out of town for work travel. -Stickers on the tire: stickers were left on the tread of the tire. Not a huge issue, just more of an annoyance. They eventually wore off, but for the first 150 miles driving down the highway I got to listen to them make noise. Seems a simple thing the tech could remove during install. -Spare Tire: I had my spare tire on upon arrival, forgot to check before I left. Later found they never put it back in my trunk. I called them and they provided great customer service and actually overnight shipped my spare to my house. -Mileage: A few weeks after purchase I was looking at my invoice and the mileage they put down (which would start my warranty) was off by almost 15,000 miles.. The tech and I verbally discussed the current mileage and he repeated it back before service started so there was no way for confusion. When I called they again were very friendly and updated my record so it reflected the real mileage. Again, just something to check while youre there to make sure they are not trying to shorten your warranty by keying in a low number.
Mar 18th, 2024

If I could give a negative star I would!! Its a long story but to make it short!! My EXPERIENCE with This Mavis in Anniston was terrible I called and scheduled an appointment for the next day was told that they could provide all the services that I needed! I got there the next day and was told by Wren Im sorry we cant fix your vehicle! This was after I called twice the day before and spoke to Wren to set the appointment and made arrangements with my coworker to pick me up! So after I. arrived he said we cant fix your vehicle, I asked why Im assuming he overbooked or something he then told me well its income tax time and its a lot of people getting their cars fixed! I said well what about mine, why didnt you call me and tell me this before drove an hour to get here! He said he didnt think about it! Then he said they could fix it on Thursday! This was Tuesday so I ASKED are you sure! Well I took off Thursday from work and sat with my vehicle after a compression test was ran I was told I didnt need a motor just an air flow filter and spark plugs! $550! I asked well what about front brakes and rotors, he said the mechanic was checking those for me! Well after being there about 3hr! I paid them asked so you fixed everything even the brakes and rotors the mechanic said oh I didnt know anything about the shaking! I asked so you didnt test drive it, he stated no I didnt know it needed brakes and rotors but you still have some more life on them! Well drove off needless to say my vehicle is not fixed same issues as before! New spark plus and filter and that wasnt even the problem!!! NEVER again!!! Never! I have gone to Mavis Tires in Florida and had the best experience but this one in Anniston is sad!!
Mar 16th, 2024

I will never bring my car back to Mavis as long as I walk this Earth. Took my car in for a simple rear brake pad replacement because I heard a scrubbing noise from the rotors. I was told my rotors were warped and that my pads had 85% of their life left. Pick my car up after I get off work, first thing I noticed my car is sitting in gear without the e-brake set. Mind you I drive a manual 6 speed. I go to pick up my daughter, before I get out of the car I go to set the emergency brake and the emergency brake will not engage at all. So I take it back at 8:00 a.m. the next morning, 7 hours later they tell me oh you have bad calipers. Mind you I'm a former mechanic for the United States Army, there's not too much you will sneak past me. Where's the problem you ask? My emergency brake was working perfectly fine before I took it to this place. Never had one issue. Now my emergency brakes don't work at all. And I can tell you for fact, I have worked on cars all my life, and it is never, not once ever taking me 8 hours to do one brake job! And another 7 hours the next day. An experienced mechanic can have one side of one tire done in about 30 minutes not 8 damn hours. I know, I'VE DONE IT, with a 4way lug wrench, a trolly jack, and a ratchet/socket set! If you don't mind pissing your money away, let me tell you these guys are for you. Worst $350 I ever spent my damn life! If I could post negative stars I would! Update: I'm assuming that it was too hard to figure out in order to tighten up the tension on the e-brake/parking brake cable was to remove the 2 10mm screws from the inside of the console and the 6 (3 on each side) phillips screws then lift the console up and tighten up the e-brake tensioning bracket in the back of the e-brake handle huh guys? Was that what it was? I mean, it took me about 20 minutes to fix what you guys screwed up. As I said before, I will NEVER bring my car back to Mavis, and will tell everyone I know to stay the hell away from y'all. You'd be better off to take it to a dealership and let them do the work right the first time. Would it have been more expensive for me to go there, yes. But my experience with Mavis is living proof of you get what you pay for. Also since I didn't have to do anything but tighten up the tension cable from inside the cabin, I never thought to check the tires. Oh but wait, it gets SO much worse. 2 days later I pull into the parking lot where I work, and as I'm walking around the front end of my car I happened to glance at the right rear tire. When I did I was totally horrified. I actually had one of my lug nuts barely hanging on by maybe one or two threads. I immediately tightened it back on, and said to myself, if one is loose I better check all five. 3 out of the five on the right rear we're only hand tightened! On the left rear side 4 out of the five we're only hand tightened!! These asshats could have caused me to have an accident, and possibly killed myself, my daughter, or someone else! Please! I beg of you, don't take your car to this place. I never give reviews of businesses, but I honestly felt that it was imperative that people know how horrible this place is. A car is a working machine that weighs 2500+ pounds. And if parts are put on or replace like they are supposed to be it can be a danger to you, the vehicle, or someone else. I spent 4 years in the military as a mechanic and there are many things that I can do. The only reason I took my car to these guys to have the brakes work on was for two reasons. One I don't have very many days off from work during the week so I'm not able to do mechanical repairs in the time that a full mechanical shop can. Two, there was a special tool that was needed to repair and replace the rear brakes on my car, which at the time I did not have. Now I do have the tool that was needed. But as I said before, please I beg of you don't take your vehicle to these people for repairs. You will be putting your life and your vehicle in jeopardy.
Mar 10th, 2024