Panera Bread

Biggest scam on campus. Please blend the smoothies more. PS. just go to panda express better money for value.
Apr 10th, 2024

I love Panera, but this one sucks. They are out of EVERYTHING. (like how are you going to be out of butter? its a panera BREAD) Always slower than the expected preparation time and only read special instructions half the time. I really want it to improve because I love having a Panera on campus, but their staff sucks and they don't show signs of even caring about their customers. Oh yeah and over $3 for a fountain drink is ABSURD!
Jan 12th, 2024

They turn the app off during business hours so you can not order via the app. Which is really an inconvenience.
Sep 28th, 2023

Sep 8th, 2023

In two years of being in Auburn, I've never heard anything good about this location, but I needed a quick snack so I decided to finally give it a try. Here's what I discovered. First of all, just like Hey Day market across the street, they don't accept cash--which was my intended method of payment. Secondly, it's online orders only--which as a newcomer, you don't find out about until you walk to the counter. So your first human interaction with a Panera Bread employee is disappointment and rejection. Before you even get to order, there's that weird post-covid vibe where you walk into a crowded restaurant lobby that has no food in sight and everyone is sitting around staring at their phones. But I guess we're supposed to accept this as the new normal. Another problem is that they were out of multiple items. Understandable. It happens. The key factor is how management handles this situation. Instead of putting a sign out or making an announcement to the hungry humans sitting in the lobby, they waited for each customer to come up one-by-one and ask why their item was missing from the bag. This is carelessness at best, or blatant disregard for the customer's time and needs at worst. There is no excuse for this. Why is it that Chik-Fil-A and other neighboring restaurants can get it so right while this Panera gets it so wrong for so long? Attention Auburn students: If you calmly boycotted this store for 5 business days in a row, I bet they would get their act together quick fast in a hurry. Very easy solution to implement for this problem.
Sep 16th, 2023