Hertz Car Rental - Birmingham (us) International Airport

Staff was very helpful & the was great
Apr 7th, 2024

Star was amazing! She stayed open late so I could get my car after my flight came in late. She was also so friendly and helpful her sense of humor was much appreciated after an exhausting day of travel and delays
Mar 29th, 2024

Worst company Ive ever delt with. Reserved a car a week ahead of time for 9am and when I arrived no cars were available, I got put on a waiting list and told I would have to wait until around 2 most likely, and even then didnt guarantee a car. Was on a business trip so ended up being late had to go to another company to get a car. Reservations dont mean a thing with this company you just have to be lucky and hope they have a car available. Then when I asked for a refund they told me I would have to call the corporate number and wait for 30 minutes to maybe talk to someone for the refund. I wasnt the only mad customer there either.
Mar 27th, 2024

CHECK YOUR RECEIPT ASAP! It's ridiculous that after ensuring I fill up the rental with gas before returning it, Hertz still checks it in as empty. This has happened twice now, and luckily, I caught it before leaving the airport this time. When I questioned the staff, I was told they can't make changes even if the vehicle is clearly full. It's unacceptable that Hertz hires people just to scan cars without fixing errors or updating fuel levels. I'm reaching out to management about this because it's outrageous. If I hadn't confronted them, I'd be stuck dealing with Hertz for the next week. This issue needs to be addressed and staff properly trained.
Mar 27th, 2024

Out of cars. Said it would be 30 minutes. 75 minutes later, still no cars. Several were checked in while we were standing outside in the cold. They were taken away and not showing back up in a timely manner. 5 hertz employees walking around. Maybe they should teach them to wash cars when there are 15-20 people waiting.
Mar 22nd, 2024